I've heard a lot of horror stories but I don't recall any as bad as that. The worst part about it in my mind is that they set an expectation and than are missing it by more than three months. They need to get their act together!
My bike was ordered in October. Delivery date of January came and went. Now expected for February...hoping that will happen. No one seems to care - although they did send me a plastic water bottle as a "gift" - really?I placed an order for a Bike+ in early October and we're still waiting...It was supposed to arrive on January 7 but we were notified that same day that our new delivery date was going to be March 26th...yes, an incremental 3 month delay. After talking to customer service multiple times, they assured us that they're "Working on it" and they would provide an update when one becomes available...its be 3 weeks, 10 emails and 2 phone calls and still nothing. I spoke to a second level customer service manager today and he admitted that other customers, who placed orders well after I did, have already received their bikes. I asked if those customers had paid more than me, he said no. So why has my order be deprioritized? My customer service experience with Peloton has been TERRIBLE. The fact that they're delivering bikes based on convenience is truly disappointing. Has anyone had a similar experience? Can anyone beat my 5+ month delivery lead time?
I couldn't agree more - They really don't care. They took our money knowing that the lead times were inaccurate so we wouldn't look at alternatives.My bike was ordered in October. Delivery date of January came and went. Now expected for February...hoping that will happen. No one seems to care - although they did send me a plastic water bottle as a "gift" - really?
What area of the country are you in? Are you near a metro area?I placed an order for a Bike+ in early October and we're still waiting...It was supposed to arrive on January 7 but we were notified that same day that our new delivery date was going to be March 26th...yes, an incremental 3 month delay. After talking to customer service multiple times, they assured us that they're "Working on it" and they would provide an update when one becomes available...its be 3 weeks, 10 emails and 2 phone calls and still nothing. I spoke to a second level customer service manager today and he admitted that other customers, who placed orders well after I did, have already received their bikes. I asked if those customers had paid more than me, he said no. So why has my order be deprioritized? My customer service experience with Peloton has been TERRIBLE. The fact that they're delivering bikes based on convenience is truly disappointing. Has anyone had a similar experience? Can anyone beat my 5+ month delivery lead time?
Did you get your bike on 2/11?Have you tried to contact them with the chat feature on their site? They were pretty responsive to me. My delivery date was 1/19, then it got changed to 3/5. Within a week, I got a text from their system asking if I want to move the date up to 2/11. So I accepted the change, so we’ll see what happens.