I've heard a lot of horror stories but I don't recall any as bad as that. The worst part about it in my mind is that they set an expectation and than are missing it by more than three months. They need to get their act together!
3 Months & Counting....No idea when my Bike+ will be delivered
I placed an order for a Bike+ in early October and we're still waiting...It was supposed to arrive on January 7 but we were notified that same day that our new delivery date was going to be March 26th...yes, an incremental 3 month delay. After talking to customer service multiple times, they assured us that they're "Working on it" and they would provide an update when one becomes available...its be 3 weeks, 10 emails and 2 phone calls and still nothing. I spoke to a second level customer service manager today and he admitted that other customers, who placed orders well after I did, have already received their bikes. I asked if those customers had paid more than me, he said no. So why has my order be deprioritized? My customer service experience with Peloton has been TERRIBLE. The fact that they're delivering bikes based on convenience is truly disappointing. Has anyone had a similar experience? Can anyone beat my 5+ month delivery lead time?
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I ordered three of the Bike+ in November 2020. All had an initial delivery date of 1/19/21. My daughter’s was going to central NJ and the other two in the same state, close to New York City. The deliveries came out of two different warehouses. My daughter’s was delivered on time, but the other two were rescheduled for March 5th. The two warehouses are only about 35 miles apart. So it all depends on how much stock is available at each one, as it looks like they won’t go to another warehouse to get an item if they need it. They’d rather just delay the shipment where there’s a shortage.
My bike was ordered in October. Delivery date of January came and went. Now expected for February...hoping that will happen. No one seems to care - although they did send me a plastic water bottle as a "gift" - really?I placed an order for a Bike+ in early October and we're still waiting...It was supposed to arrive on January 7 but we were notified that same day that our new delivery date was going to be March 26th...yes, an incremental 3 month delay. After talking to customer service multiple times, they assured us that they're "Working on it" and they would provide an update when one becomes available...its be 3 weeks, 10 emails and 2 phone calls and still nothing. I spoke to a second level customer service manager today and he admitted that other customers, who placed orders well after I did, have already received their bikes. I asked if those customers had paid more than me, he said no. So why has my order be deprioritized? My customer service experience with Peloton has been TERRIBLE. The fact that they're delivering bikes based on convenience is truly disappointing. Has anyone had a similar experience? Can anyone beat my 5+ month delivery lead time?
I couldn't agree more - They really don't care. They took our money knowing that the lead times were inaccurate so we wouldn't look at alternatives.My bike was ordered in October. Delivery date of January came and went. Now expected for February...hoping that will happen. No one seems to care - although they did send me a plastic water bottle as a "gift" - really?
I ordered my bike+ in September and received it on December 27th. I was lucky to get that date because my delivery was supposed to be on January 19th. Hold on the bike is pretty amazing.
What area of the country are you in? Are you near a metro area?I placed an order for a Bike+ in early October and we're still waiting...It was supposed to arrive on January 7 but we were notified that same day that our new delivery date was going to be March 26th...yes, an incremental 3 month delay. After talking to customer service multiple times, they assured us that they're "Working on it" and they would provide an update when one becomes available...its be 3 weeks, 10 emails and 2 phone calls and still nothing. I spoke to a second level customer service manager today and he admitted that other customers, who placed orders well after I did, have already received their bikes. I asked if those customers had paid more than me, he said no. So why has my order be deprioritized? My customer service experience with Peloton has been TERRIBLE. The fact that they're delivering bikes based on convenience is truly disappointing. Has anyone had a similar experience? Can anyone beat my 5+ month delivery lead time?
I do not live in a major city.
I live 60 minutes outside New York City
I live 60 minutes outside New York City
Have you tried to contact them with the chat feature on their site? They were pretty responsive to me. My delivery date was 1/19, then it got changed to 3/5. Within a week, I got a text from their system asking if I want to move the date up to 2/11. So I accepted the change, so we’ll see what happens.
I ordered mine Nov 9th 2020- Supposed to be delivered 1/12/21...Got pushed to April...Hope to see it in 2021 but not holding my breath. Live right outside Raleigh NC.
Did you get your bike on 2/11?Have you tried to contact them with the chat feature on their site? They were pretty responsive to me. My delivery date was 1/19, then it got changed to 3/5. Within a week, I got a text from their system asking if I want to move the date up to 2/11. So I accepted the change, so we’ll see what happens.
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