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Discussion Starter #1
Did anyone with an older Peloton spend the $350 required for their latest monitor setup?
 

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not a gen 1 owner but i think $350 to upgrade is to much!
full price is $750., Peloton can do better than 50% off
 

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Discussion Starter #3
not a gen 1 owner but i think $350 to upgrade is to much!
full price is $750., Peloton can do better than 50% off
Agree.
Pricing it the way they did, would create more of a reason to upgrade to the latest equipment. Much like what smartphone companies do by also cutting off certain products from updates after some time.
 

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Agree.
Pricing it the way they did, would create more of a reason to upgrade to the latest equipment. Much like what smartphone companies do by also cutting off certain products from updates after some time.
It still makes sense to stay Gen 1 w/upgrade. I just wasn't expecting the upgrade to be $350.
 

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Discussion Starter #5
It still makes sense to stay Gen 1 w/upgrade. I just wasn't expecting the upgrade to be $350.
Do you actually know any Gen1 owners?
Some friends of mine were quick to upgrade to Gen2 and that seems to be what many have done.
 

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I ordered mine in 11/2016. It came with a Gen 2 monitor. This latest build update released in late April 2020 will not install...i contacted Peloton, and they said I have to replace the monitor because its an older Gen 2. Anyone else having this issue? I'm kind of upset, as I also purchased the extended warranty, which JUST expired 2/2020 and now this...
 

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My bike's not that old so I haven't seen that. Is your bike still working OK but it will no longer receive any software updates? It is pretty normal that for tech products older ones will stop getting updates after a while but in the case of Peloton you're paying them a subscription fee each month and I would expect that your subscription should allow you to benefit from all the new features.
 

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That's annoying since you're paying them $500/year already. I would keep trying customer support. Sometimes you get lucky and fine one who is particularly generous.
 

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I was able to update all the way up until this latest one, so yes, everything is still working for now... I am more concerned with what this means for the future ... and yes, the fact that I pay the subscription should mean I could get the updates... its just SUPER disappointing that they are now saying that SOME Gen 2 screens have to be upgraded, when before it was just Gen 1...
 

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That's annoying since you're paying them $500/year already. I would keep trying customer support. Sometimes you get lucky and fine one who is particularly generous.
Thanks, I will. I have asked to speak with a supervisor. They said a 48 hr callback window...
 

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I have the tread and after a software glitch support is suggesting I spend $600 to buy a new monitor - which is super frustrating since there is nothing wrong with the monitor, just in need of a software update that failed. Curious if anyone had luck or another source of monitor replacement or repair. I've called Peloton support twice and they haven't helped other than telling me to spend the $600 for a whole new monitor. The tread it 1.5 years old.
 

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Hi all, curious if anyone has suggestions...

My bike is a 2018 in great condition. The other day I turned my bike on. It asked me to do a software update so I did. Upon restart the bottom menu/task bar where you can view classes and schedule etc. does not respond to touch all of a sudden and it is just the one area of the screen. Naturally, I called Peloton. I spoke to three different techs and went through three different trouble shooting methods with all three and still no change with my issue. Over the coarse of three days I have spoke to 4 different people and ended up most recently with a supervisor of the tech dept. ultimately It was explained to me this is a known issue. I was told I have to purchase a new screen. Why should someone who spends all this money monthly and for the original cost of the bike have to spend money to replace a screen that cannot function properly due to a software update? Especially when this is a “known issue” admitted by Peloton. After 2+ hours on the phone today I was told that Peloton could not do anything. It is on me as the consumer to pay the price of a replacement screen. If a vehicle manufacture found a known issue, they would issue a recall and the manufacture would cover the cost regardless of warranty status. Does anyone have any suggestions or experienced this issue? Any feedback is greatly appreciated!
 
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