Agree.not a gen 1 owner but i think $350 to upgrade is to much!
full price is $750., Peloton can do better than 50% off
It still makes sense to stay Gen 1 w/upgrade. I just wasn't expecting the upgrade to be $350.Agree.
Pricing it the way they did, would create more of a reason to upgrade to the latest equipment. Much like what smartphone companies do by also cutting off certain products from updates after some time.
Hi RS222 - I found a solution here: https://www.pelotonforum.com/threads/unresponsive-screen-issue.417/post-3830Hi all, curious if anyone has suggestions...
My bike is a 2018 in great condition. The other day I turned my bike on. It asked me to do a software update so I did. Upon restart the bottom menu/task bar where you can view classes and schedule etc. does not respond to touch all of a sudden and it is just the one area of the screen. Naturally, I called Peloton. I spoke to three different techs and went through three different trouble shooting methods with all three and still no change with my issue. Over the coarse of three days I have spoke to 4 different people and ended up most recently with a supervisor of the tech dept. ultimately It was explained to me this is a known issue. I was told I have to purchase a new screen. Why should someone who spends all this money monthly and for the original cost of the bike have to spend money to replace a screen that cannot function properly due to a software update? Especially when this is a “known issue” admitted by Peloton. After 2+ hours on the phone today I was told that Peloton could not do anything. It is on me as the consumer to pay the price of a replacement screen. If a vehicle manufacture found a known issue, they would issue a recall and the manufacture would cover the cost regardless of warranty status. Does anyone have any suggestions or experienced this issue? Any feedback is greatly appreciated!