[BornLippy]

I downloaded an “update” this morning and my bike has been locked in a cycle of “downloading” versus “download complete at 100%” since 0800. Techs have told me that other members are experiencing the same problem but they (Peleton) don’t have a solution. Others have been told to buy a new monitor. I purchased a new monitor in the fall of 2019. I’m disgusted with the greedy tactics at Peleton

 

[Edwards9532]

I’m really contemplating a class action because it’s their download that causing the monitors to go out and they’re not covering for that but yet urging you to purchase a monitor @ $700.00 I can’t afford.

 

[BornLippy]

I called and spoke with a staff person, who once confirmed that I had already purchased a new monitor in 2019, suddenly cleared up my issue. It’s a scam to make us buy new monitors.