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Discussion Starter · #1 ·
Hi everyone, I recently ordered a Bike Plus with delivery by XPO scheduled for December 2nd, 2020 (hopefully that really happens).

This is a quote off of the Peloton website: "We are implementing a new delivery format where we will fully assemble your Bike and bring it to the entrance to your home or apartment unit."

Does anyone know who is assembling the bike, if XPO is performing the delivery? I'm wondering if Peloton performs the assembly of the frame, attaching the front & back feet, pedals, ect. and then hands it off to XPO along with the boxed up screen for delivery or if XPO is actually doing the assembly? Makes me nervous if XPO is doing it.

Also if you need a repair done and you're outside of the Peloton service area, who are they sending . . . someone from XPO? I don't see how someone from XPO would actually be a qualified Peloton service technician.
 

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you definitely have a right to be nervous as am I - I cant answer your question, but I can tell you my story... and I suggest calling and telling them you need the bike sooner and they will likely be able to bump up your delivery date!

below is my first failed delivery story;

Ordered a Bike + on Sep 28 2020, earliest scheduled delivery was Dec 10 2020!! I also, considered looking at other options but a call to customer service, they were able to bump it up to Oct 21! Super excited, and prepped everything for that day - even took off work. If you're wondering, yes that was yesterday, and no I still do not have my Peloton Bike+.

The XPO delivery company was supposed to call 30min prior to arriving in the 3-6pm window - well they didnt.
Instead, Im downstairs around 2pm and my ring doorbell tells me someone is at my door.... I rush upstairs to see the delivery truck outside! ONLY to have the driver greet me with... "mannnnn I just dropped the screen on the concrete, I broke your bike" - I literally thought it was a joke, I almost laughed until I looked out there and sure enough the screen is shattered on the concrete.

He only came to my door to tell me, the bike doesnt look damaged I can accept it, and wait for a new screen - but he recommends me refuse the entire delivery and get a whole new system. Absolutely speechless, I couldnt utter anything but... "uhh umm... okay..."

He walked away and pushed the bike back in the truck and drove off.

Let me set the scene for you - its a cold, wet, windy, overcast fall afternoon in the midwest... a miserable afternoon.
These delivery drivers get the bike out on the tailgate that lowers to the ground, its hovering 4ft above the concrete pavement on the tailgate ledge, they apparently thought it would be a good idea there - to install the 24" glass monitor, so they take it out of the box, and while attempting to install it to the bike, its not secured correctly and it falls off the bike out of his hands and crashes into the road. $3000 piece of equipment, attempted install outside in the cold and wet, hovering 4ft above the ground... BRILLIANT, what could go wrong - did!!
(I mean, even IF he installs the screen correctly outside, its likely not going to fit the clearance down my stairs to the basement gym... so if he got it inside without breaking, we'd had to still remove the screen again to get it to its destination in my home.)

After explaining all of this to Peloton, I now have a new delivery date a few weeks out... Peloton is refunding $125 of the $250 delivery charge - so kudos to them, even though this wasn't their mistake. They clearly explained that is not how the delivery or setup should have went, their customer service was great and super understanding and noted the entire situation. XPO on the other hand, I guess the driver told them I refused delivery because it was broken - leaving out the part where they dropped it and shattered it while assembling it outside. They did not seem to care as much, I am not trying to get anyone fired but I just explained it, said I have it all on my ring doorbell camera and that they should really look into a different standard/practices for deliveries with expensive equipment. I explained, this next delivery if they are the delivering party it better not be assembled in the street!

So all in all, thats my delivery story - I guess I still have one more to go, but hoping for a better outcome. Hopefully this is helpful or insightful for someone else, as it totally caught me off guard and looking back/or forward - I know next time I will be upstairs and watching for them to try to avoid this happening again.

Until then, ......still anxiously awaiting the arrival of my Peloton Bike+
 

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Discussion Starter · #3 ·
Yeah . . . Peloton needs to get their shit together, for the amount of $$$ their bikes cost. I canceled my order of the Bike Plus last week.

I've read TOO many horror stories online about XPO delivery and your story proves again, that Peloton NEEDS to change their delivery partner. Also there are just TOO many posts about people having problems with their new Bike Plus right from the start and then having to wait months for service.

Sooo . . . as much as I'm a little sad about not getting a Peloton, I ordered a Bowflex C6 that will be here in a couple of weeks, with delivery by FedEx. It will be in a box and I get to assemble it and I've never had a problem with FedEx delivery. Plus I'm not tied to just the Peloton platform. I'll be able to use something like 12 to 15 different apps, including the Peloton digital app. For me . . . I made the right choice and I'm happy with that choice.

I wish you the best with your bike and hope you don't have any problems with it or the delivery.
 

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My bike was delivered on time but they cross-threaded the crank arm when they were swapping out my SPD pedals. The delivery and installation is honestly the worst part of the Peloton experience. Once you get a bike that works it's great and is awesome.

If possible, I would ask them to make sure your bike works even if that means bringing out an extension cord and showing you on the front porch. These days with demand exceeding supply it takes them a while to make it right if your bike has any problems.
 

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I ordered my Peloton Bike + in September and got it delivered on December 27th.
Delivery was cancelled twice and they refunded me $200.00 but I am glad I didn't cancel my order.
I am not in great shape but I am getting on the bike everyday and am starting to lose weight.
It's a great bike.
 
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