[HKarb73]

My bike is two years old, and I’ve been riding 4-5x a week for over 40 weeks straight. Suddenly, the cycle won’t connect to WiFi and, more importantly, is unable to find any networks....not even my phone hotspot. No other WiFi issues in the house. Kids are gaming and zooming 24/7 without a problem. I tried static reset or whatever it’s called, powered off and on a million times, rebooted the house WiFi, and did a factory reset of the touchscreen.
We will need a new monitor for $750 unless anyone has other tips. Customer service is no help........ugh!!!!!!!

 

[Jen_f]

I hate to be the bearer of bad news but if it is not an issue with your router directly and it’s not brand new it’s more than likely an internal wiring issue. These are very hard to fix and outside of hiring someone to come in and pull the screen apart and risking breaking it further not much can be done. You can try calling a computer repair store that can come out and take a look and see if they can do anything with it. Something probably burned out or malfunctioned. This may be cheaper though than replacing the entire screen.

 

[HKarb73]

UPDATE-powered off and on, static reset, and factory reset and left bike alone for an hour. When I came back and turned on the touch screen my WiFi networks were there!!!! It was a Christmas miracle. 2 days of patience and perseverance paid off. It was def stuck in an update that’s couldn’t finish for some reason. Updated as soon as it connected to my WiFi. Just rode with Aly Love. All is right again.

 

[HKarb73]

I hate to be the bearer of bad news but if it is not an issue with your router directly and it’s not brand new it’s more than likely an internal wiring issue. These are very hard to fix and outside of hiring someone to come in and pull the screen apart and risking breaking it further not much can be done. You can try calling a computer repair store that can come out and take a look and see if they can do anything with it. Something probably burned out or malfunctioned. This may be cheaper though than replacing the entire screen.

It’s fixed! Kept powering it down and doing static resets and then finally attempted a 3rd factory reset and that one worked! I think it didn’t finish an update for some reason and crashed. Maybe a power surge. Not sure. Anyway it’s fixed and I’ve been able to ride without issue!

 

[Stefon]

It’s fixed! Kept powering it down and doing static resets and then finally attempted a 3rd factory reset and that one worked! I think it didn’t finish an update for some reason and crashed. Maybe a power surge. Not sure. Anyway it’s fixed and I’ve been able to ride without issue!

Glad to hear it!

 

[Randy P.]

Glad yours is fixed! Mine is not-- I have done at least five factory resets, rebooted my modem, rebooted my home network-- nothing. The touchscreen does not even find a network-- it shows the wifi as "Off", but I am unable to turn it on. The Peloton support people implied that we would need a new touchscreen-- even though the bike is three years old, it has literally only been used about a dozen times. Our last payment on the Peloton financing is this month-- a machine should last longer than the payment plan! Help!

 

[HKarb73]

It should definitely last longer than that!!! All I can say is keep trying. It took me 3 days of rebooting and restarting. It probably got stuck in an update. FYI Peloton originally quoted me $700 for replace the touchscreen but then later said they would have given it to me for a cheaper price so definitely try to bargain with them if you have to replace the screen.

 

[Randy P.]

Now about a week into trying to reboot and the touchscreen still will not recognize my WiFi network. The touchscreen works fine if I plug it in to the router via ethernet, but don't really want to have that cable running across my basement. Their "offer" is for $300 off a new screen, but I've read numerous complaints of this problem on this forum and others that lead me to believe that they know of an issue but are not willing to go "all in" for their customers. Then, when I got the email from the CEO telling us how much they "care" about their customers (while publishing their data of $1.2 billion in sales in 2020), it makes me think that I should have done a little more research on Peloton before believing all of the hype.

 

[HKarb73]

Now about a week into trying to reboot and the touchscreen still will not recognize my WiFi network. The touchscreen works fine if I plug it in to the router via ethernet, but don't really want to have that cable running across my basement. Their "offer" is for $300 off a new screen, but I've read numerous complaints of this problem on this forum and others that lead me to believe that they know of an issue but are not willing to go "all in" for their customers. Then, when I got the email from the CEO telling us how much they "care" about their customers (while publishing their data of $1.2 billion in sales in 2020), it makes me think that I should have done a little more research on Peloton before believing all of the hype.

So what did you end up doing???? My touchscreen is acting up again and not able to recognize any WiFi networks so it’s definitely not an issue with our internet. I will continue to try to do factory/static resets and look into an Ethernet cable. I might end up ordering a new touch screen if this is going to continue to happen. Hoping the $300 discount is still on the table. So frustrating!!!!!!

 

[Dwight Goodrich]

My bike is 2 years old and I’ve been riding 4-5x week for over 40 weeks straight and suddenly the bike won’t connect to WiFi and more importantly is unable to find any networks....not even my phone hotspot. No other WiFi issues in the house. Kids are gaming and zooming 24/7 without issue. Tried static reset or whatever it’s called, powered off and on a millions times, rebooted house WiFi, and did a factory reset of the touchscreen. Looking like we will need a new monitor for $750 unless anyone has any other tips. Customer service is no help........ugh!!!!!!!

 

[Dwight Goodrich]

I phoned Peloton and received a new screen. It helped but I am thinking about hard wiring to my network. The Peloton I have is two years old and was under warranty. When I did a factory reset I was dead in the water, could not connect at all.

 

[docseth]

I phoned Peloton and received a new screen. It helped but I am thinking about hard wiring to my network. The Peloton I have is two years old and was under warranty. When I did a factory reset I was dead in the water, could not connect at all.

I have nearly the same issue, my screen buffers during classes and flashes messages that "device not connected to network" but yet it's connected. I sought help with peloton support and only realised what a joke they were. The agent i messaged told me that I need to notify my ISP that my download speeds are too high (281mbps) and that peleton recommends 10-15mbps. I'm no computer geek but I have had my ISP for some time and no issues, even the bike functioned when I had a 1 gig service. I'm baffled that too fast internet speed is to blame. Not even sure I can trust what support says.

 

[sjn123]

I have nearly the same issue, my screen buffers during classes and flashes messages that "device not connected to network" but yet it's connected. I sought help with peloton support and only realised what a joke they were. The agent i messaged told me that I need to notify my ISP that my download speeds are too high (281mbps) and that peleton recommends 10-15mbps. I'm no computer geek but I have had my ISP for some time and no issues, even the bike functioned when I had a 1 gig service. I'm baffled that too fast internet speed is to blame. Not even sure I can trust what support says.

I had the same problem and found out that my date and time were not correct in the settings. When I set the date and time, it connected me to the wifi. I'm not sure why or what that had to do with it, but it was the first thing the Peloton online technician told me to verify. When I did that, the rest was easy. I hope yours will be too.