[Laura]

I just traded my perfectly working peloton bike in for the plus and it does not work!!! The calibration is completely off!! 0 resistance is like a 50 resistance on my old bike! If I recalibrate it, it will work correctly for maybe 5-10 minutes. Then it goes back to super heavy. Has anyone else had this issue?
i also asked customer service if I don’t want the bike Plus what happens to my credit from my old bike. They said there is nothing they can do!!! Ugh!! I have been on the phone for over 2 hours! I am so frustrated.

 

[Stefon]

I'm sorry to here that. I haven't heard of this issue specifically but it sounds like you got a buggy bike. I would keep calling them - persistence seems to help and I'm sure they'll make it right at some point it's just a matter of time.

 

[Chilly]

I just traded my perfectly working peloton bike in for the plus and it does not work!!! The calibration is completely off!! 0 resistance is like a 50 resistance on my old bike! If I recalibrate it, it will work correctly for maybe 5-10 minutes. Then it goes back to super heavy. Has anyone else had this issue?
i also asked customer service if I don’t want the bike Plus what happens to my credit from my old bike. They said there is nothing they can do!!! Ugh!! I have been on the phone for over 2 hours! I am so frustrated.

On P+, go to Settings, Home Installation, Start Recalibration. That should fix any issues you’re having. The old Peloton bikes are notoriously inaccurate, so don’t be surprised if your old PRs are wrong! The P+ allows you to fix this. Just go to Profile Settings, Personal Records, Manage.

 

[SueAnn]

On P+, go to Settings, Home Installation, Start Recalibration. That should fix any issues you’re having. The old Peloton bikes are notoriously inaccurate, so don’t be surprised if your old PRs are wrong! The P+ allows you to fix this. Just go to Profile Settings, Personal Records, Manage.

I am on the same page as Laura. I have been on an old Peloton for almost 5 years. I don’t want to take a step back with my PRs. The Bike+ is sooooooo much harder, I am at about 50% of where I was on my old bike. I am returning it and getting a “new old” Peloton. The calibration instructions don’t result in any change. It acceptable

 

[Chilly]

I am on the same page as Laura. I have been on an old Peloton for almost 5 years. I don’t want to take a step back with my PRs. The Bike+ is sooooooo much harder, I am at about 50% of where I was on my old bike. I am returning it and getting a “new old” Peloton. The calibration instructions don’t result in any change. It acceptable

Try the recalibration routine (above) first & then go to your PRs in Settings and click on “Calculate based on full workout history”. That may sort you out. But you may have to accept the fact that your prior PRs are a fantasy - your old bike might be “doped”...😊

 

[SueAnn]

Try the recalibration routine (above) first & then go to your PRs in Settings and click on “Calculate based on full workout history”. That may sort you out. But you may have to accept the fact that your prior PRs are a fantasy - your old bike might be “doped”...😊

No thanks on resetting my PRs. It takes about a year to get a better PR as it is. Also, my sister rides a Peloton as well, and I can’t compete with her on this bike! She puts me to shame.

 

[Chilly]

No thanks on resetting my PRs. It takes about a year to get a better PR as it is. Also, my sister rides a Peloton as well, and I can’t compete with her on this bike! She puts me to shame.

☹ Well how about this: post-COVID (when you can see your sister), have her come over and you can both do FTP tests on your bike. That way you can actually confirm who’s better! My $ are on you!

 

[Stefon]

I'm planning to get a Bike+ at some point but expecting my output will be a lot lower - not looking forward to that

 

[Chilly]

I'm planning to get a Bike+ at some point but expecting my output will be a lot lower - not looking forward to that

Not necessarily, but your open-mindedness will be it’s own reward! I launched a hashtag: #PelotonPCalibrated. Join me!

 

[DSPelo]

Kinda like the Matrix I guess... You can either live in fantasy-land with overinflated metrics and be happy or you can live in reality and accept the fact that your metrics might be lower on a Bike+.

 

[Chilly]

Well put!

Kinda the reason I established 2 new TAGs: #PeloPlusCalibrated & #PelotonPCalibrated. On a mixed Leader Board, it would be nice to know who's riding Original versus P+ bikes. Or maybe Peloton will add a filter, but somehow I doubt it...

Look forward to riding with you DSPelo!

 

[Amberdawns]

On P+, go to Settings, Home Installation, Start Recalibration. That should fix any issues you’re having. The old Peloton bikes are notoriously inaccurate, so don’t be surprised if your old PRs are wrong! The P+ allows you to fix this. Just go to Profile Settings, Personal Records, Manage.

Should your resistance knob be turned to a specific number before hitting the calibration option?

 

[Chilly]

Should your resistance knob be turned to a specific number before hitting the calibration option?

I don’t believe so, as the calibration on P+ is digital vs mechanical.

 

[Charlieb2020]

I don’t believe so, as the calibration on P+ is digital vs mechanical.

The mechanical process you say, is it easy? I can’t find hardly any information online about how to do it. Our bike is jumping all over the place on output numbers... it’s crazy and I can’t get near mine from the summer now. Wondering if it’s the cold weather as it’s in the garage. Is it straightforward? Any tips?

 

[Chilly]

The mechanical process you say, is it easy? I can’t find hardly any information online about how to do it. Our bike is jumping all over the place on output numbers... it’s crazy and I can’t get near mine from the summer now. Wondering if it’s the cold weather as it’s in the garage. Is it straightforward? Any tips?

On P+, go to Settings, Home Installation, Start Recalibration. That should fix any issues you’re having. The old Peloton bikes are notoriously inaccurate, so don’t be surprised if your old PRs are wrong! The P+ allows you to fix this. Just go to Profile Settings, Personal Records, Manage.

 

[Chilly]

On P+, go to Settings, Home Installation, Start Recalibration. That should fix any issues you’re having. The old Peloton bikes are notoriously inaccurate, so don’t be surprised if your old PRs are wrong! The P+ allows you to fix this. Just go to Profile Settings, Personal Records, Manage.

And for clarification, the P+ calibration is DIGITAL not MECHANICAL! If you’re trying to recalibrate an original (vs P+ bike), there’s a protocol for that on the Peloton Support site.

 

[Mayalita]

I am on the same page as Laura. I have been on an old Peloton for almost 5 years. I don’t want to take a step back with my PRs. The Bike+ is sooooooo much harder, I am at about 50% of where I was on my old bike. I am returning it and getting a “new old” Peloton. The calibration instructions don’t result in any change. It acceptable

What did you do with your old bike? We sold ours. The Bike + is SO hard. My output is 55% less and the instructors still says “turn it to 50-60”- where I can barely move. Clearly I cannot do the auto resistance.

 

[Chilly]

I just traded my perfectly working peloton bike in for the plus and it does not work!!! The calibration is completely off!! 0 resistance is like a 50 resistance on my old bike! If I recalibrate it, it will work correctly for maybe 5-10 minutes. Then it goes back to super heavy. Has anyone else had this issue?
i also asked customer service if I don’t want the bike Plus what happens to my credit from my old bike. They said there is nothing they can do!!! Ugh!! I have been on the phone for over 2 hours! I am so frustrated.

Bummer! First I’ve heard of this.

If I were you (and it’s likely you did this already), I would re-boot the bike (basically turn the tablet off, unplug the bike, the plug the bike back in and power up the tablet). You may find that Peloton pushes a software/firmware update when you do this.

Next, I would run the recalibration routine again. Then ride the bike and see if your problem’s solved.

If that doesn’t work, I would try a “factory reset” of the bike. Here’s the info (and implications) from Peloton Support:


Factory Resetting Your Touchscreen
The Peloton Bike arrives from the factory in new and ready-to-use condition. We recommend factory resetting your Touchscreen for any of the following reasons:

If you sell your Bike
If your Touchscreen is repeatedly crashing during rides
If you cannot access the Settings menu
If you have completed all other offered troubleshooting steps and are still encountering an issue
When you factory reset your device, you will remove all user-entered information, including your membership, your wireless login, any changes made to your device settings, and the Peloton app itself. All your user information will be restored once you sign back into the Peloton app.

To factory reset your Touchscreen:

Power off your Touchscreen by holding the power button on top and selecting “Shutdown.”
Once the Touchscreen is powered off, hold the Volume Up button and the power button until the Peloton logo appears, at that point you can let go. This will start your Touchscreen in Recovery Mode.
Use the volume buttons to navigate to “wipe [all user] data/factory reset” and use the power button to select it.
Confirm by selecting “Yes -- delete all user data.”
Once the data has been wiped, select “reboot system now.”
Once the screen restarts, you will be asked to sign into your wireless network and the most recent version of the Peloton app will be automatically downloaded. Follow the normal login procedures to get back up and riding.

Good luck and let us know when you’re back up and rocking!

 

[kimpossibl3]

I am also regretting my decision to upgrade to the Bike +. My overall output has dropped by about 60 - 80 points and overall watts by about 50 points. I had my original bike for 3 1/2 years and it was properly calibrated. A person who has been riding consistently for over 3 years should not be finding 45 resistance challening. On a recent ride with Emma it was not possible to keep up with some of the cadence/resistance pairings called out, even at the lowest numbers. This is super frustrating. At least with the old bikes they could be manually calibrated.

 

[Chilly]

I am also regretting my decision to upgrade to the Bike +. My overall output has dropped by about 60 - 80 points and overall watts by about 50 points. I had my original bike for 3 1/2 years and it was properly calibrated. A person who has been riding consistently for over 3 years should not be finding 45 resistance challening. On a recent ride with Emma it was not possible to keep up with some of the cadence/resistance pairings called out, even at the lowest numbers. This is super frustrating. At least with the old bikes they could be manually calibrated.

@kimpossibl3 Don't despair! Chances are that if you've run the recalibration routine on your Bike+ (see above thread if you need help), your bike is accurately calibrated. I wouldn't get too upset about trying to match the instructors' cadence/resistance calls, just ride your ride. The issue here is that the instructors are still not riding (and teaching) to Bike+ (accurate) metrics during classes. Until that happens, it's entirely possible that it's their bike and not yours that's the issue!

That said, I would be remiss if I didn't add that many of the original bikes (and I'm not suggesting yours was one of them), are wildly mis-calibrated; visit the top of the Leaderboard in virtually any class for proof! There will be results that are beyond the realm of human possibility!

Peloton knows they have an issue with this and Bike+ is a step in the right direction. Keep the faith, and keep your Bike+!