[Morgansl]

I got my bike plus in November. In January a day after a successful ride, my Bike Plus wouldn’t boot up. The light was illuminated at the power source but the screen was black. After trouble shooting with tech support it was determined a new screen was needed. That was replaced after waiting 3 weeks for a service call. Today, same thing. Screen is black. Power source illuminated. After troubleshooting with service it is now determined that we need an internal wire connection in the handle bars and the bars need to be replaced. I do swivel the handle bars for floor workouts. I am suspicious that by swiveling it, I loosened a wire which should not be an issue if Peleton designed it properly. Has anyone else had this issue? Luckily service is coming out tomorrow rather than 3 week wait like last time and I will post any feedback. Has anyone purchased an extended warranty? If so, any input on cost, duration and included coverage?

 

[KS128]

I would recommend the extended warranty if you plan to keep your bike. Peloton will leave you out in the cold after your warranty is up. $400 for a refurb monitor, then they'll ask you to send in your old one so they can fix and flip it.

 

[Morgansl]

Thanks for the input.

 

[McPayne]

This just happened to me! Last Tuesday I was in the middle of a Bootcamp and just as I turned my screen to get back on the bike it all went black. I contacted Peloton Support and was told to check all of the USB-C cables to make sure nothing was loose. Then, I was told to take the main power and connect to the touchscreen. My touchscreen would not power on still. So they shipped a new screen that was delivered Friday. New touchscreen attached and - still no luck. We took the main power supply and connected directly to the touchscreen and at least this touchscreen worked. But an error code was displayed. Contacted support again and... New bike frame will be delivered April 19th. I wish this was a joke but it’s not. And I wish Peloton prioritized delivering replacement bikes to existing customers. The biggest kicker... My name is also Morgan!

 

[Morgansl]

This just happened to me! Last Tuesday I was in the middle of a Bootcamp and just as I turned my screen to get back on the bike it all went black. I contacted Peloton Support and was told to check all of the USB-C cables to make sure nothing was loose. Then, I was told to take the main power and connect to the touchscreen. My touchscreen would not power on still. So they shipped a new screen that was delivered Friday. New touchscreen attached and - still no luck. We took the main power supply and connected directly to the touchscreen and at least this touchscreen worked. But an error code was displayed. Contacted support again and... New bike frame will be delivered April 19th. I wish this was a joke but it’s not. And I wish Peloton prioritized delivering replacement bikes to existing customers. The biggest kicker... My name is also Morgan!

Wow! We had the service guy out. He looked at the USB cord by the bike wheel. Tech support never had me check that. He also said Peleton would rather replace the parts than actually repair. We got new handle bars where a usb cord runs through it and we got another new screen. He recommended getting the extended warranty. I agree with you about taking care of existing issues. Good luck