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Discussion Starter · #1 ·
We have had our Bike for just a little more than a month and a half, and we are one week in with our new seat post/sleeve replacement. The seat had been dropping mid-rides and this was the solution. I know this is a pervasive issue with Peloton, and here we are a week later having slippage issues again. Customer service's solution was to ship me another sleeve today, and tell me to "be careful" adjusting the seat. I am not sure what that means, exactly.

  • Anyone else have a repeat issue with the seat dropping even after a new sleeve was installed?
  • What has been the resolution?
  • Does anyone else agree that these parts are rather flimsy and not suited for a $2,000 bike?
I would go through the inconvenience (and cost) of upgrading to the Bike+ if it were different, but I was told by Peloton that it is the same (plastic sleeve) and the only thing different is the knob mechanism.

Looking for any feedback or advice. Thank you!

Rhonda
 

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We have had our Bike for just a little more than a month and a half, and we are one week in with our new seat post/sleeve replacement. The seat had been dropping mid-rides and this was the solution. I know this is a pervasive issue with Peloton, and here we are a week later having slippage issues again. Customer service's solution was to ship me another sleeve today, and tell me to "be careful" adjusting the seat. I am not sure what that means, exactly.

  • Anyone else have a repeat issue with the seat dropping even after a new sleeve was installed?
  • What has been the resolution?
  • Does anyone else agree that these parts are rather flimsy and not suited for a $2,000 bike?
I would go through the inconvenience (and cost) of upgrading to the Bike+ if it were different, but I was told by Peloton that it is the same (plastic sleeve) and the only thing different is the knob mechanism.

Looking for any feedback or advice. Thank you!

Rhonda
HI Rhonda,

I have the Bike + and i'm on my second call to them as my seat keeps dropping. The first call they said it an issue with the sleeve so my second call today I was told they will be sending out another sleeve and seat post so they are just replacing parts. My bike is still new less that 20 rides. I will try this again and see what happens but if you call them again i'm sure thats what they will suggest.

thanks,
andrea
 

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HI Rhonda,

I have the Bike + and i'm on my second call to them as my seat keeps dropping. The first call they said it an issue with the sleeve so my second call today I was told they will be sending out another sleeve and seat post so they are just replacing parts. My bike is still new less that 20 rides. I will try this again and see what happens but if you call them again i'm sure thats what they will suggest.

thanks,
andrea
Has there been any resolution? I'm having the same problem even with a new sleeve. I should be getting the seat post and L handle today. Did a new seat post fix this issue?
 

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Has there been any resolution? I'm having the same problem even with a new sleeve. I should be getting the seat post and L handle today. Did a new seat post fix this issue?
I have the same issue. New sleeve and new seat post didn’t help. I am requesting a new frame entirely but the problem is poor design: there is not enough friction to hold the seat post. I found a way to deal with that you slipping a rubber jar opener between the sleeve and the seat post but I should not have to jury rig this. A 2000 dollar bike should not have to be jury rigged.
 

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We've had the same issue. We've had the knob, seat arm, and sleeve replaced multiple times and had two technicians come out to service the bike. Unfortunately, the recent technician told me that this is a common issue for them - he services this issue about once per week for Bike+ but not as often with the first edition Bike. It honestly seems like the bike was poorly engineered or, as others have said, has flimsy parts. Peloton needs to address the issue by just going back to a pin system so that the plastic sleeve doesn't wear out. I think I'll try to push harder to get them to provide a new frame as MJS1955 has said above. We previously had the Bike (First edition) and had no issues. It was only until we had the Bike+ was when we started experiencing the issue.
 
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