[stephen neal]

Hello, I have not had any readings for this for months. Peloton initially said I was out of warranty and said I would need to buy a new cord; then decided to send one, that did not work, then they said I needed to buy a new sensor; then decided to send a new one, that also did not work, did a static reset and factory reset, still not working, not they say I need to buy an entirely new screen for $550. Has anyone else had this issue? I am so upset that we have lost months of use and that they now feel it's not their responsibility to fix and replace parts that are not even two years old. This is a home-use bike as well, not at a studio. Has anyone else had this issue? Has anyone had Peloton replace a screen? Thanks

 

[Peloton Guru]

If you have replaced the cable and sensor (which rarely fail) and confirmed ALL the cables are connected, then it's likely the port inside the tablet. It sounds like you made the unfortunate decision to NOT purchase the extended warranty which would cover the replacement. If you don't want to replace the tablet, you could try poking around inside the sensor cable port on the bike tablet and see if you can find the failure.

 

[stephen neal]

If you have replaced the cable and sensor (which rarely fail) and confirmed ALL the cables are connected, then it's likely the port inside the tablet. It sounds like you made the unfortunate decision to NOT purchase the extended warranty which would cover the replacement. If you don't want to replace the tablet, you could try poking around inside the sensor cable port on the bike tablet and see if you can find the failure.

thanks, I don't think we were ever given a warranty option. I will try your idea out

 

[Peloton Guru]

thanks, I don't think we were ever given a warranty option. I will try your idea out

They always ask you if you want the warranty upon purchase. It's 100% recommended on every Peloton FB page you'll find too. One option is to find a Gen 2 tablet or higher on eBay. Don't get a Gen 1.

 

[kevinjbarrett]

This has worked for me. Unplug the power cord and use a metal knife and place on the two prongs simultaneously for around 30 seconds. Then power up and then do a reset start. Holding the on off switch at the top of the tablet and hold the volume up and down at the same time. Choose a reboot.

This was recommend several years ago. If that does not work unplug and re plugin the sensor cable and repeat the above sequence.

The first one has always worked for me.

 

[derekv]

Same issue, same run around from peloton….they don’t stand behind their product…and will continue to lose customers

 

[stephgour]

Same issue over here...

 

[Pots49]

Hello, I have not had any readings for this for months. Peloton initially said I was out of warranty and said I would need to buy a new cord; then decided to send one, that did not work, then they said I needed to buy a new sensor; then decided to send a new one, that also did not work, did a static reset and factory reset, still not working, not they say I need to buy an entirely new screen for $550. Has anyone else had this issue? I am so upset that we have lost months of use and that they now feel it's not their responsibility to fix and replace parts that are not even two years old. This is a home-use bike as well, not at a studio. Has anyone else had this issue? Has anyone had Peloton replace a screen? Thanks

How did you replace your sensor? A tech? Or did you do it yourself?

 

[Peloton Guru]

How did you replace your sensor? A tech? Or did you do it yourself?

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