Very sad today as was half way through a class and the spin wheels are totally jammed
Called the call centre and apparently the bike needs calibration BUT to do this you need a tool that was not supplied and worse still is not in stock
Now need to wait almost three weeks for a technician to come to resolve
Hardly great service for a premium product.....
Any ideas from community members if this is a big issue or easy one to fix some how as don't want to wait three weeks !