[Gblizz83]

Had the bike plus less than two weeks started a slightly clicking now a loud cracking sound especially when over 50, have contacted support but a month until they’ll come out anytime else had this? From what I’ve read I think it’s a problem with the crank arm

I have a video but not sure how to add it on here!

 

[shoot_the_goalie]

50 on your cadence or your resistance? And check if it's coming from the bike body or your pedals/shoes. Is it only happening when out of the saddle?

 

[JoshTheGoat]

Had the bike plus less than two weeks started a slightly clicking now a loud cracking sound especially when over 50, have contacted support but a month until they’ll come out anytime else had this? From what I’ve read I think it’s a problem with the crank arm

I have a video but not sure how to add it on here!

sound like this? Clicking noise video

 

[Gblizz83]

Nope it’s worse than that, peloton think it’s the crank shaft got to wait a month for an engineer to look at it 😔

 

[AcuteAngle206]

sound like this? Clicking noise video

Hi! This is the exact nosie I am getting from bike, any advice on how to fix it? Peloton is saying three weeks before anyone can come look at it.

 

[Geo_1982]

Nope it’s worse than that, peloton think it’s the crank shaft got to wait a month for an engineer to look at it 😔

I have the exact same issue in our bike + which is 2 months old.

Did you get it fixed? I’ve sent the video to peloton 3 days ago and have had no response from them. I’m very disappointed.

 

[AcuteAngle206]

I have the exact same issue in our bike + which is 2 months old.

Did you get it fixed? I’ve sent the video to peloton 3 days ago and have had no response from them. I’m very disappointed.

I didn’t believe it at first, but read that it was the pedals. We went to a local bike store and got a pedal wrench and tightened the shit of it and it fixed it no problem. For $7 I’d give this a go. Better than waiting a month!

 

[samuelucv]

I didn’t believe it at first, but read that it was the pedals. We went to a local bike store and got a pedal wrench and tightened the shit of it and it fixed it no problem. For $7 I’d give this a go. Better than waiting a month!

do you mind sharing what pedal wrench did you buy?

 

[Sara Sherry]

sound like this? Clicking noise video

I had the same problem within less than one week of having my new bike. Peloton doesn't have crank arm parts so my appointment was canceled. Customer service at peloton is horrible. Before I regret it and $3,000 down the drain my bike is going back!

 

[Pelotonrepairtech]

Had the bike plus less than two weeks started a slightly clicking now a loud cracking sound especially when over 50, have contacted support but a month until they’ll come out anytime else had this? From what I’ve read I think it’s a problem with the crank arm

I have a video but not sure how to add it on here!

It’s your bottom bracket

 

[Sara Sherry]

Sent it back and got my $3,000. No way I'm keeping a new bike that doesn't function. Shame on peloton.

 

[MikeyT201]

Possibly try cycling in a pair of trainers to see if it's a shoes issue?

 

[Sara Sherry]

It's not a shoe issue. And I would have had to change the peddles to wear something other than the peloton shoes you have to wear. Peloton said it was the crank arm, or bottom bracket. It was clicking in 2 different places. Except my bike was literally brand new. This all happened on my second ride. Peloton didn't have parts so I couldn't use my warranty to get it fixed so returned it. I probably got a returned bike because they pass them around and resell as new. These bikes are just a bad investment unless you can do the work yourself to fix issues except that voids the warranty. Thousands of people have this problem with the peloton bike. This goes back over 5 years and peloton hasn't corrected the problem.