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Discussion Starter · #1 ·
Our tread was damaged during a recent move and Peloton will not provide us with a new rocker starter switch. Would anyone be able to provide us with the specification for a replacement for the On/Off rocker switch on the base? See photo
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They probably don't want you electrocuting yourself replacing the switch. My guess is that that rocker switch snaps into place which means you can pull on it to unsnap it from the base. From there you can probably disconnect the wires and bring it to an electronic parts store or even bypass the switch all together. Otherwise they'll want you to get a service call. Not sure I would like XPO service if that's your only choice.
 

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Discussion Starter · #3 ·
They probably don't want you electrocuting yourself replacing the switch. My guess is that that rocker switch snaps into place which means you can pull on it to unsnap it from the base. From there you can probably disconnect the wires and bring it to an electronic parts store or even bypass the switch all together. Otherwise they'll want you to get a service call. Not sure I would like XPO service if that's your only choice.
Thank you. Hubby is going to try and fix it this weekend. We are left on our own to try and fix it. Peloton won’t even come out. Their only suggestion is to replace the base-essentially buy a new tread. Our tread is only about 6 months old!! Some way to treat customers who not only own a tread but the bike too and have sent other customers their way!! I will no longer recommend Peloton after such poor customer service.
 

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Peloton's response after requesting service to replace the damaged On/Off power switch:

"We have received a response from the warehouse - but, unfortunately, we are unable to send out this part by itself. The power switch is part of the manufacturing process and upon damaging it, there is internal wiring that would need to be redone in order for it to function as normal. In order to replace the power switch, it does appear that we will have to swap the base in its entirety. We truly apologize for the inconvenience."

Since any damage from "moving" a Peloton tread is not covered under warranty, we were looking at a cost of at least $2000 to buy an entirely new Tread base. To this, I say BULL S%!T.

Replacement switch ordered through Amazon for less than $10.

Switch is rated at 16A 125VAC/250VAC. Multiple manufactures make these rocker switches. Just make sure you get the correct rating. Link below to the one I ordered which matched the original switch size and specs exactly.

Miayaya On/Off Boat Rocker Switch Canal R Series DPST 20 A 16 A 125 250VAC Replace Hongju Taiheng TH3 Defond DRH-2415-3 Replacement for A Variety Applications PA66 Black Easy Installation Durable Amazon.com: Miayaya On/Off Boat Rocker Switch Canal R Series DPST 20 A 16 A 125 250VAC Replace Hongju Taiheng TH3 Defond DRH-2415-3 Replacement for A Variety Applications PA66 Black Easy Installation Durable : Automotive

Image of original switch showing ratings follows:
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Replacing the On/Off rocker power switch is very straightforward.

STEP 1) Unplug the power supply cable to the Tread base. VERY IMPORTANT.

STEP 2) Remove the existing rocker switch from the Tread base by pulling straight out of the Tread base. You can use a flat screwdriver to gently pry the switch out by sliding the blade under the edges of the switch. There is not much slack in the wires so the switch only pulls away from base an inch or so.

STEP 3) Before disconnecting any wires, make careful note of the wiring orientation and locations where each wire is connected. There are four wires connected to the switch. Two incoming power supply wires (Black#1 and White#1) and two outgoing wires (Black#2 and White#2).

The incoming power supply wires are on the Lefthand side of the switch in the photos below (under the "Off" side under the "O") closest to the power cord connection and circuit breaker reset button. The outgoing wires are on the Righthand side of the switch (the "On" side under the "|"). The outgoing wires connect to the Tread motor and electronics bus.

Recommend marking the two Incoming wires (Black #1 and White #1) with a Sharpie for identification.

STEP 4) Remove the wires from the switch by gently pulling straight off of each post. I used needle-nose pliers to grasp the wire connections at the base of the clear plastic connection cover. Be careful not to damage wires or connectors.

STEP 5) Connect new switch by reconnecting wires in the EXACT SAME orientation and locations. (If you mess this up, you will fry your Tread and probably get electrocuted when you try to turn it on.)

The same color wires must be on the top and the same color on the bottom of the switch. (i.e. white on top side, black on bottom side, or vice versa)

The incoming wires must be on the left side (under "O") and the outgoing wires must be on the right side (under "|")

Helpful Hint - Connect the longest wires first then the shortest ones. Grasp wires with needle-nose pliers on the clear plastic connection cover and gently push them onto the posts. Do not damage the wire or connection.

STEP 6) Push the switch back into the hole in the Tread base. It should gently snap in place.

STEP 7) Reconnect power cord and turn switch on. You should be good to go.

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Hello, I am in the same situation with my Peloton tread. Purchased recently and was moving it when the On/Off button broke. Do you have any additional information to share since your last post?
We are in this position now. Two Peloton guys came out today and said we need to replace the base. We’ve been on to customer service and are waiting for a call back in the morning.
 

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They probably don't want you electrocuting yourself replacing the switch. My guess is that that rocker switch snaps into place which means you can pull on it to unsnap it from the base. From there you can probably disconnect the wires and bring it to an electronic parts store or even bypass the switch all together. Otherwise they'll want you to get a service call. Not sure I would like XPO service if that's your only choice.
They probably don't want you electrocuting yourself replacing the switch. My guess is that that rocker switch snaps into place which means you can pull on it to unsnap it from the base. From there you can probably disconnect the wires and bring it to an electronic parts store or even bypass the switch all together. Otherwise they'll want you to get a service call. Not sure I would like XPO service if that's your only choice.
This just happened to me during our move. Snapped the power switch off on a door frame. What do you mean by "bypass the switch all together" I never used the switch to begin with and honestly didn't even know it was there. We had Peloton decommission the tread for our move, so is there a way to plug it in and turn it on to see if it might have been in the "on" position and I don't need a switch at all? Because it's been decommissioned, I'm afraid turning it on with wires unattached could short the tread. I need to have Peloton come put it back together, but hate to pay for it, if the tread is dead.
 

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Our tread was damaged during a recent move and Peloton will not provide us with a new rocker starter switch. Would anyone be able to provide us with the specification for a replacement for the On/Off rocker switch on the base? See photo View attachment 318
Thank you for sharing this. We are in the same situation and frustrated that Peloton is requiring replacing the entire base. I just ordered the switch. Has anyone also replaced the circuit breaker button? I thought I would replace that as well just to make sure both are operable after scraping the front during move. Thanks!
 

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We are in this position now. Two Peloton guys came out today and said we need to replace the base. We’ve been on to customer service and are waiting for a call back in the morning.
We ordered the switch from Amazon £4.99 (for 2) and my husband replaced it and it worked no problem. You need some long nose pliers and it’s a bit fiddly so his mate helped him. see link below.

Heschen Rocker Switch ON-OFF DPST 4 Terminals Green light 16A 250VAC 2Pack Heschen Rocker Switch ON-OFF DPST 4 Terminals Green light 16A 250VAC 2Pack : Amazon.co.uk: DIY & Tools
 

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Peloton's response after requesting service to replace the damaged On/Off power switch:

"We have received a response from the warehouse - but, unfortunately, we are unable to send out this part by itself. The power switch is part of the manufacturing process and upon damaging it, there is internal wiring that would need to be redone in order for it to function as normal. In order to replace the power switch, it does appear that we will have to swap the base in its entirety. We truly apologize for the inconvenience."

Since any damage from "moving" a Peloton tread is not covered under warranty, we were looking at a cost of at least $2000 to buy an entirely new Tread base. To this, I say BULL S%!T.

Replacement switch ordered through Amazon for less than $10.

Switch is rated at 16A 125VAC/250VAC. Multiple manufactures make these rocker switches. Just make sure you get the correct rating. Link below to the one I ordered which matched the original switch size and specs exactly.

Miayaya On/Off Boat Rocker Switch Canal R Series DPST 20 A 16 A 125 250VAC Replace Hongju Taiheng TH3 Defond DRH-2415-3 Replacement for A Variety Applications PA66 Black Easy Installation Durable Amazon.com: Miayaya On/Off Boat Rocker Switch Canal R Series DPST 20 A 16 A 125 250VAC Replace Hongju Taiheng TH3 Defond DRH-2415-3 Replacement for A Variety Applications PA66 Black Easy Installation Durable : Automotive

Image of original switch showing ratings follows:
View attachment 342

Replacing the On/Off rocker power switch is very straightforward.

STEP 1) Unplug the power supply cable to the Tread base. VERY IMPORTANT.

STEP 2) Remove the existing rocker switch from the Tread base by pulling straight out of the Tread base. You can use a flat screwdriver to gently pry the switch out by sliding the blade under the edges of the switch. There is not much slack in the wires so the switch only pulls away from base an inch or so.

STEP 3) Before disconnecting any wires, make careful note of the wiring orientation and locations where each wire is connected. There are four wires connected to the switch. Two incoming power supply wires (Black#1 and White#1) and two outgoing wires (Black#2 and White#2).

The incoming power supply wires are on the Lefthand side of the switch in the photos below (under the "Off" side under the "O") closest to the power cord connection and circuit breaker reset button. The outgoing wires are on the Righthand side of the switch (the "On" side under the "|"). The outgoing wires connect to the Tread motor and electronics bus.

Recommend marking the two Incoming wires (Black #1 and White #1) with a Sharpie for identification.

STEP 4) Remove the wires from the switch by gently pulling straight off of each post. I used needle-nose pliers to grasp the wire connections at the base of the clear plastic connection cover. Be careful not to damage wires or connectors.

STEP 5) Connect new switch by reconnecting wires in the EXACT SAME orientation and locations. (If you mess this up, you will fry your Tread and probably get electrocuted when you try to turn it on.)

The same color wires must be on the top and the same color on the bottom of the switch. (i.e. white on top side, black on bottom side, or vice versa)

The incoming wires must be on the left side (under "O") and the outgoing wires must be on the right side (under "|")

Helpful Hint - Connect the longest wires first then the shortest ones. Grasp wires with needle-nose pliers on the clear plastic connection cover and gently push them onto the posts. Do not damage the wire or connection.

STEP 6) Push the switch back into the hole in the Tread base. It should gently snap in place.

STEP 7) Reconnect power cord and turn switch on. You should be good to go.

View attachment 338

View attachment 339

View attachment 340
Thank you so much for posting this. I ordered the replacement switch from Amazon and we are up and running...no pun intended:) I am also including a link to the switch just in case inventory on Amazon has changed since this posting. Your step-by-step instructions explain it perfectly. Super easy to do!

 

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Peloton's response after requesting service to replace the damaged On/Off power switch:

"We have received a response from the warehouse - but, unfortunately, we are unable to send out this part by itself. The power switch is part of the manufacturing process and upon damaging it, there is internal wiring that would need to be redone in order for it to function as normal. In order to replace the power switch, it does appear that we will have to swap the base in its entirety. We truly apologize for the inconvenience."

Since any damage from "moving" a Peloton tread is not covered under warranty, we were looking at a cost of at least $2000 to buy an entirely new Tread base. To this, I say BULL S%!T.

Replacement switch ordered through Amazon for less than $10.

Switch is rated at 16A 125VAC/250VAC. Multiple manufactures make these rocker switches. Just make sure you get the correct rating. Link below to the one I ordered which matched the original switch size and specs exactly.

Miayaya On/Off Boat Rocker Switch Canal R Series DPST 20 A 16 A 125 250VAC Replace Hongju Taiheng TH3 Defond DRH-2415-3 Replacement for A Variety Applications PA66 Black Easy Installation Durable Amazon.com: Miayaya On/Off Boat Rocker Switch Canal R Series DPST 20 A 16 A 125 250VAC Replace Hongju Taiheng TH3 Defond DRH-2415-3 Replacement for A Variety Applications PA66 Black Easy Installation Durable : Automotive

Image of original switch showing ratings follows:
View attachment 342

Replacing the On/Off rocker power switch is very straightforward.

STEP 1) Unplug the power supply cable to the Tread base. VERY IMPORTANT.

STEP 2) Remove the existing rocker switch from the Tread base by pulling straight out of the Tread base. You can use a flat screwdriver to gently pry the switch out by sliding the blade under the edges of the switch. There is not much slack in the wires so the switch only pulls away from base an inch or so.

STEP 3) Before disconnecting any wires, make careful note of the wiring orientation and locations where each wire is connected. There are four wires connected to the switch. Two incoming power supply wires (Black#1 and White#1) and two outgoing wires (Black#2 and White#2).

The incoming power supply wires are on the Lefthand side of the switch in the photos below (under the "Off" side under the "O") closest to the power cord connection and circuit breaker reset button. The outgoing wires are on the Righthand side of the switch (the "On" side under the "|"). The outgoing wires connect to the Tread motor and electronics bus.

Recommend marking the two Incoming wires (Black #1 and White #1) with a Sharpie for identification.

STEP 4) Remove the wires from the switch by gently pulling straight off of each post. I used needle-nose pliers to grasp the wire connections at the base of the clear plastic connection cover. Be careful not to damage wires or connectors.

STEP 5) Connect new switch by reconnecting wires in the EXACT SAME orientation and locations. (If you mess this up, you will fry your Tread and probably get electrocuted when you try to turn it on.)

The same color wires must be on the top and the same color on the bottom of the switch. (i.e. white on top side, black on bottom side, or vice versa)

The incoming wires must be on the left side (under "O") and the outgoing wires must be on the right side (under "|")

Helpful Hint - Connect the longest wires first then the shortest ones. Grasp wires with needle-nose pliers on the clear plastic connection cover and gently push them onto the posts. Do not damage the wire or connection.

STEP 6) Push the switch back into the hole in the Tread base. It should gently snap in place.

STEP 7) Reconnect power cord and turn switch on. You should be good to go.

View attachment 338

View attachment 339

View attachment 340
Amazing instructions!! I was able to fix it myself. I used this switch as the other was OOS.

Miayaya Boat Rocker Switch Canal R Series R210-C5L-BO Orange Illuminated ON/Off 20A 16A Double Pole DPST 4 Pins 2 Position Toggle Replaces for Hongju R Series Defond DRH 2415 3 SCI R13-69 Durable https://a.co/d/ieZNgTN
 

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Thank you for sharing this. We are in the same situation and frustrated that Peloton is requiring replacing the entire base. I just ordered the switch. Has anyone also replaced the circuit breaker button? I thought I would replace that as well just to make sure both are operable after scraping the front during move. Thanks!
curious if this was ever solved for you? I ordered the new switch, however our circuit breaker button is also broken. Were you able to fix the switch without the circuit breaker? And did it work without a functioning circuit breaker?
 

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Thank you for sharing this. We are in the same situation and frustrated that Peloton is requiring replacing the entire base. I just ordered the switch. Has anyone also replaced the circuit breaker button? I thought I would replace that as well just to make sure both are operable after scraping the front during move. Thanks!
Sang Mao 15A push to reset breaker A-0701 125/250V AC 50V DC w / weather boot | eBay

This is the link for the circuit breaker to be replaced. It is a Sang Mao A-0701 15A breaker. Just bought mine from this site.
 
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