[Joe P.]

Incredibly bad first impression having ordered bike over 2 months ago, with a delivery date of next week, only to just be notified it will be another 2 months.

Very little confidence Peloton can meet any of its commitments and appears to be dragging us along.

Company appears to be prioritizing selling units over service level.

 

[Vegasjon]

Incredibly bad first impression having ordered bike over 2 months ago, with a delivery date of next week, only to just be notified it will be another 2 months.

Very little confidence Peloton can meet any of its commitments and appears to be dragging us along.

Company appears to be prioritizing selling units over service level.

I just got a call from the shipping company that the Jan 11 date (2 days from now) has been pushed to sometime in April! I ordered this Nov 6th. Absolutely ridiculous. Unless I hear an update in 2 days I am cancelling. Already made 2 payments and no product.

 

[Vegasjon]

Incredibly bad first impression having ordered bike over 2 months ago, with a delivery date of next week, only to just be notified it will be another 2 months.

Very little confidence Peloton can meet any of its commitments and appears to be dragging us along.

Company appears to be prioritizing selling units over service level.

You're spot on regarding the selling units over service- The issue is if its financed or paid for in advance they have their money and report that as a sale to shareholders, so there is no reason for them to care if you receive it in 30 days or 12 months. They did see a slump in subscriptions recently but it was only a 10% decline. With $1.8B in revenue, a few thousand disgruntled people complaining is no matter...

 

[Richard M.]

I just got a call from the shipping company that the Jan 11 date (2 days from now) has been pushed to sometime in April! I ordered this Nov 6th. Absolutely ridiculous. Unless I hear an update in 2 days I am cancelling. Already made 2 payments and no product.

JOE P.
I agee and have the same experience. Ordered 11.11.20 for delivery "in 6-8 weeks" according to Peloton. That was pushed to 02.14.2021--Today! This morning I got a call from the delivery company saying it would be March 5th at the earliest. I can get the NordicTrack S22i in 3 days. Adios, Peloton.