Easily Interchange Seats
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I haven't seen one. If you got a second seat post from Peloton that might be an option. Probably faster to loosen the screw and swap out the seat and post then change the actual seats.
What are the different types of seats you use?
What are the different types of seats you use?
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586 Posts
Sounds like a good solution!
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Just contacted Peloton. They said they would not allow me to buy a second seat post so I could easily change seats with my wife. They said they would only replace a broken one. No explanation just a terse "we don't allow that" or something like that. I guess I should have lied and told them I broke mine. Typical Peloton customer (not) care.
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You may want to consider calling back in hopes of getting another rep who will be willing to sell you the parts.
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Honestly, I would have been fine if they had an explanation. I know they were having supply issues and if they simply cannot get enough then that is reality and we will get through it until they can. I wouldn't want to take a seat post from someone that legitimately broke theirs. My problem is Peloton has been an absolute nightmare when it comes to our customer service. Love the classes and the bike so I suppose it is worth it but this is my fourth time needing to contact customer service and my fourth terrible experience. They are growing fast and customer service doesn't seem like it is much of a priority. Once they get you with the classes they know they don't have much competition so people like me will put up with it.
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1 Posts
Where were you able to purchase this?
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I’m about to go to war with them over another seat post. Seeing as how they have so many bikes they don’t know what to do with them all and have to stop production for a few months, you think they’d realize they ain’t all that and a bag of chips. Sales = more money. Oh wait.. if they realized that their stock wouldn’t be tanking and they wouldn’t have to lay everyone off.
The first rule of business is to make money. A company typically makes money by selling things.
Ah well. We can all just wait a year and buy a bike for the cost of a post when they liquidate. Perhaps they should’ve just fired the moron who thought selling product is a bad idea and they wouldn’t be in this predicament in the first place.
Business rule 2: The customer is always right. Sell them what they want to buy.
The first rule of business is to make money. A company typically makes money by selling things.
Ah well. We can all just wait a year and buy a bike for the cost of a post when they liquidate. Perhaps they should’ve just fired the moron who thought selling product is a bad idea and they wouldn’t be in this predicament in the first place.
Business rule 2: The customer is always right. Sell them what they want to buy.
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3 Posts
This is how I went about it. I started with the Peloton Site support. This is from the transcript.
"The seat post costs $65.00, and the seat slider costs $25.00. To best protect our Members,
we do not accept credit card payments via chat or email. Please give support a call at
(866) 679-9129 to place the order. Our Team is available 9 am-7 pm ET Monday-Friday,
and 9 am-6:30 pm ET Saturday-Sunday."
After dialing the number I got sales. They only deal with complete units. The agent said
I need to talk to Technical Support, they are the only ones that can sell you these pieces.
So the agent transferred me to a live person. So the slider, post and weight holder are
hopefully on their way.
"The seat post costs $65.00, and the seat slider costs $25.00. To best protect our Members,
we do not accept credit card payments via chat or email. Please give support a call at
(866) 679-9129 to place the order. Our Team is available 9 am-7 pm ET Monday-Friday,
and 9 am-6:30 pm ET Saturday-Sunday."
After dialing the number I got sales. They only deal with complete units. The agent said
I need to talk to Technical Support, they are the only ones that can sell you these pieces.
So the agent transferred me to a live person. So the slider, post and weight holder are
hopefully on their way.
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