I just traded up to the new bike. I was financing my original bike "Bike1". It turns Peloton will not refund the balance of the loan to the loan maker once they get the bike back in good condition and you are expected to pay off the loan. Meanwhile, Peloton has my Bike 1, which I got in March 2020 and that is in excellent shape, will refurbish it and sell it again for a profit. when I called to find out I was told this term was in fine print on another part of the Trade In page.
If anyone else has this experience, please email me at [email protected]
I have already sent emails to the CEO and Chief Legal officer. Peloton made a great deal of money this year and does not have to pull a stunt like this on their customers.
If anyone else has this experience, please email me at [email protected]
I have already sent emails to the CEO and Chief Legal officer. Peloton made a great deal of money this year and does not have to pull a stunt like this on their customers.