Not sure how this happened but if it's during delivery, contact support and get them to come repair. you can also likely recenter the magnets by yourself. There is a video for the original bike but not sure I've seen one for the Bike+. Just simply get in front and PUSH the magnet assembly to be more centered.The magnets rub on the right side of the metal front wheel making a rubbing noise. Tried to calibrate and comes up with error during calibration. What to do?