I’ve had my bike for 4 days and currently have two separate service appointments booked in November to fix the crank arm “clicking” pedal issue and a crooked monitor that I can’t get to stay level. Although I was extremely frustrated by experiencing problems with such a new bike and the time it took to coordinate multiple calls and emails with to customer service, I do have to commend Peloton for their speed of response and the high level of customer service that I experienced with their reps. On top of it, after venting to the poor customer service agent who took my call this morning, they credited my account one month’s subscription fee, and a technician who was assigned to my ticket gave me a $125 credit to my original method of payment to cover part of my delivery fee because I was experiencing issues with a brand new bike. This is on top of crediting me $200 for pushing back my scheduled delivery date by two days. Although I am still surprised to have hardware issues with a new bike, I do feel like customer service has done the best they can to address the issues and they have adequately compensated me for my trouble and inconvenience. If you have an issue with your bike, I would contact support and give them the chance to address it. It seems like persistence pays off. Although, I still have to wait and see if what happens next month when the bike actually gets serviced by a technician. Stay tuned....