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Hi there brand new to peleton,

Unfortunately my new peleton was meant to arrive today, but the bike was completely damaged I was missing a bike mat and I ordered 2 pairs of weights and only one of each weight of the pair came. Just wondering if anyone else has experienced this at the beginning. Really disappointed.
 

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Hi there brand new to peleton,

Unfortunately my new peleton was meant to arrive today, but the bike was completely damaged I was missing a bike mat and I ordered 2 pairs of weights and only one of each weight of the pair came. Just wondering if anyone else has experienced this at the beginning. Really disappointed.
Sorry to hear that you had such a terrible experience. I've heard a lot of stories about missed and delayed delivery dates but haven't heard of this type of issue.

Did Peloton make it right for you in a timely fashion?
 
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