[Dawn]

My bike is powered on and the screen is working. However the cadence, output, resistance, speed etc all show 0 - and don’t change even after I have cycled for a while.
I don’t think it’s a power problem but are thereany other solutions? Thank you!

 

[PeloRider]

A friend of mine had a similar experience when he set up the bike and it turned out he had a loose connection to the tablet. When he fixed that it worked fine. If checking your connections and powering off and on the bike don't fix it I would contact Peloton support. Hopefully it's something simple!

 

[Dawn]

Thanks so much! Peloton said it was a “static discharge” and I think I have it fixed so fingers crossed.

 

[MilesDavis66]

Just got a new bike installed and for some reason Cadence, Resistance and Output are not working on my screen they are all registering at 0. Does anyone know why this is happening and how to fix it?

 

[Stefon]

Just got a new bike installed and for some reason Cadence, Resistance and Output are not working on my screen they are all registering at 0. Does anyone know why this is happening and how to fix it?

I've seen this and usually it seems resolvable. Two things I would try 1) make sure the part where the wires plug into the tablet are secure and 2) power down the tablet and restart it again. If neither of those two does the trick I would start a chat with Peloton support.

 

[ToddRiley]

My bike is powered on and the screen is working. However the cadence, output, resistance, speed etc all show 0 - and don’t change even after I have cycled for a while.
I don’t think it’s a power problem but are thereany other solutions? Thank you!

Did you get this fixed? I'm having this issue. Peloton said it may be a static issue. Thanks.

 

[loulouspin]

Hi I got a new bike this morning and I am having the same issue. I have checked the cables and done a factory reset and tried clearing the cache but nothing has worked. I have tried contacting the member support who also said something about static and made me hold the power and volume up button when the power was disconnected! I am feeling really frustrated. They have said 2 weeks for an engineer to come out!

 

[loulouspin]

Did you get this fixed? I'm having this issue. Peloton said it may be a static issue. Thanks.

Hi Todd did you get this sorted? I have the same problem...

 

[ToddRiley]

I didn’t have the issue again for 10 days until this morning on a cool down ride. So I exited out of the ride started a new ride and everything worked fine. Not acceptable but it just seems to happen once exit out start a new ride and then it works.

 

[loulouspin]

Thanks Todd,
Please can I ask how you fixed this problem The first time? Thank you!

 

[ToddRiley]

I wouldn't say I fixed the problem. I spoke with a tech at Peloton and he had me unplug the bike. I didn't have an issue for 10 days, but the issue today was only the 3rd time this problem has occured. It may not happen for another couple weeks, but will likely happen again until a tech comes to the house.

 

[loulouspin]

Thank you for your help. I will try again tomorrow!

 

[Marcosamk]

I wouldn't say I fixed the problem. I spoke with a tech at Peloton and he had me unplug the bike. I didn't have an issue for 10 days, but the issue today was only the 3rd time this problem has occured. It may not happen for another couple weeks, but will likely happen again until a tech comes to the house.

Hi Todd can you please tell me what steps did you made?

 

[ToddRiley]

This issue happens occasionally. I exit the ride and start a new one and it works. I periodically unplug the machine as well.

 

[Marcosamk]

This issue happens occasionally. I exit the ride and start a new one and it works. I periodically unplug the machine as well.

Thank you

 

[skimple]

I would like to follow up on this topic (instead of starting a new thread).

We just had our bike delivered, and we are finding that the metrics work inconsistently with recorded classes. My wife took a class and everything worked fine, but then I took the exact same class (different account) and none of the metrics worked. When I switched to a different class, everything suddenly worked.

Same thing happened today with my son, where only the cadence wasn't working. Switched to a different recorded class and everything worked.

We didn't adjust cables, power-cycle, or make any other changes. It seems that the sensors simple don't connect randomly.

 

[nsch]

I had this issue on and off for over a year. Would have to take the plug out and put it back in to get it to work. It finally gave out last week and the entire jack into which the plug sits just dislodged when I was plugging it back in. Now that my bike is over a year old they won't fix it. Since I have to buy a new screen at $400 I decided to take the back off and see if I could put the jack back in place. Turns out the jack into which the cadence/resistance cord plugs is soldered onto the video board and must have been loose and finally gave way. The jack was soldered in 4 points with two tiny plastic pins. When I took of the back the jack was dislodged from it's solders and the pins had broken. The solders and pins are tiny, especially when compared to the cable which appears too stiff and I can see why the whole thing got loose and snapped off. I would have Peloton check that out or replace the video screen or board before the jack dislodges. Your experience sounds exactly like mine. Now trying to see if they can sell me just the video board. Seems crazy to have to replace the whole screen and spend $400.

 

[Hammsterk]

Hi - curious as to how you took the back off and if you used any special tools to do so. I'm in the same situation and was planning to open up the case and see what may have gone awry. Also, did they sell you just the video board or are they still pushing the replacement for $400 + shipping/tax? Thanks for posting and including the pic!

I had this issue on and off for over a year. Would have to take the plug out and put it back in to get it to work. It finally gave out last week and the entire jack into which the plug sits just dislodged when I was plugging it back in. Now that my bike is over a year old they won't fix it. Since I have to buy a new screen at $400 I decided to take the back off and see if I could put the jack back in place. Turns out the jack into which the cadence/resistance cord plugs is soldered onto the video board and must have been loose and finally gave way. The jack was soldered in 4 points with two tiny plastic pins. When I took of the back the jack was dislodged from it's solders and the pins had broken. The solders and pins are tiny, especially when compared to the cable which appears too stiff and I can see why the whole thing got loose and snapped off. I would have Peloton check that out or replace the video screen or board before the jack dislodges. Your experience sounds exactly like mine. Now trying to see if they can sell me just the video board. Seems crazy to have to replace the whole screen and spend $400. View attachment 79

 

[Mhoenk]

My bike is powered on and the screen is working. However the cadence, output, resistance, speed etc all show 0 - and don’t change even after I have cycled for a while.
I don’t think it’s a power problem but are thereany other solutions? Thank you!

We bought our peloton used and had this same issue, so I used a flashlight to see if the data port was visible since the cord seemed loose and didn't seem to "click" into place the same way a set of headphones "clicks" into place when plugging into the side of the monitor. I could see the motherboard through the data port hole which means the internal data port was most likely missing, and when I removed the monitor from the bike mount I could hear the data port rolling around free inside of the monitor. I took it to a solder technician at CPR where they glued the port back into place and soldered it. The cost was about $58 after taxes which was wayyyyy cheaper than buying a new $400 monitor which peloton support recommended and said it was our "only option".

 

[CatskillsRob]

Same problem, I just unplugged it, left it off for 30 seconds, plugged it back in and it worked fine. Fingers crossed that this isn't a sign of things to come.