[Dawn]

My bike is powered on and the screen is working. However the cadence, output, resistance, speed etc all show 0 - and don’t change even after I have cycled for a while.
I don’t think it’s a power problem but are thereany other solutions? Thank you!

 

[PeloRider]

A friend of mine had a similar experience when he set up the bike and it turned out he had a loose connection to the tablet. When he fixed that it worked fine. If checking your connections and powering off and on the bike don't fix it I would contact Peloton support. Hopefully it's something simple!

 

[Dawn]

Thanks so much! Peloton said it was a “static discharge” and I think I have it fixed so fingers crossed.

 

[MilesDavis66]

Just got a new bike installed and for some reason Cadence, Resistance and Output are not working on my screen they are all registering at 0. Does anyone know why this is happening and how to fix it?

 

[Stefon]

Just got a new bike installed and for some reason Cadence, Resistance and Output are not working on my screen they are all registering at 0. Does anyone know why this is happening and how to fix it?

I've seen this and usually it seems resolvable. Two things I would try 1) make sure the part where the wires plug into the tablet are secure and 2) power down the tablet and restart it again. If neither of those two does the trick I would start a chat with Peloton support.