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I had this issue on and off for over a year. Would have to take the plug out and put it back in to get it to work. It finally gave out last week and the entire jack into which the plug sits just dislodged when I was plugging it back in. Now that my bike is over a year old they won't fix it. Since I have to buy a new screen at $400 I decided to take the back off and see if I could put the jack back in place. Turns out the jack into which the cadence/resistance cord plugs is soldered onto the video board and must have been loose and finally gave way. The jack was soldered in 4 points with two tiny plastic pins. When I took of the back the jack was dislodged from it's solders and the pins had broken. The solders and pins are tiny, especially when compared to the cable which appears too stiff and I can see why the whole thing got loose and snapped off. I would have Peloton check that out or replace the video screen or board before the jack dislodges. Your experience sounds exactly like mine. Now trying to see if they can sell me just the video board. Seems crazy to have to replace the whole screen and spend $400. View attachment 79
Did they replace just the video board? This has happened to mine.
 

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Did they replace just the video board? This has happened to mine.
If you have the data jack that came loose you can take it to a soldiering tech and they can put it back on. If you want to check to see if the data jack is the issue you can simply take the screen off the mount and then tip the screen around to see if you hear the little data jack rolling around inside the screen's case. It cost me about $58 to get the data jack soldiered instead of $400 for a full screen replacement.
 

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My bike is powered on and the screen is working. However the cadence, output, resistance, speed etc all show 0 - and don’t change even after I have cycled for a while.
I don’t think it’s a power problem but are thereany other solutions? Thank you!
Just got mine delivered and it did the same thing. It seems like the connection between the monitor and the flywheel were not secure. I jiggled them and tried to push them in and it started working fine
 

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Just took delivery of our Peloton. No Cadence or Output data. Our problem was the small wire originating from the right side (as you are on the bike) of the center of the wheel, which runs up to the control box, was not plugged in. The wire is protected by a plastic piece which screws into the right side of the wheel hub. It is not easy to see or noticeable when looking at the bike standing up. I had to unscrew the front cover which protects the control box and insert the connector into the bottom of the control box. The connector did not snap in very well and I believe it will come loose and fall out at some point in the future. I don't know if the installers missed this connection or it just came loose and disconnected.
 

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I received my bike yesterday and it’s doing the same thing. I’m very disappointed with peloton if I have to do all that just to get it to work . Especially for the price I paid for it . I’m going. To see if that fixes the problem if not ... peloton will replace my bike . Guarantee that .


We just had our bike delivered, and we are finding that the metrics work inconsistently with recorded classes. My wife took a class and everything worked fine, but then I took the exact same class (different account) and none of the metrics worked. When I switched to a different class, everything suddenly worked.

Same thing happened today with my son, where only the cadence wasn't working. Switched to a different recorded class and everything worked.

We didn't adjust cables, power-cycle, or make any other changes. It seems that the sensors simple don't connect randomly.
[/QUOTE]
 

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My bike is powered on and the screen is working. However the cadence, output, resistance, speed etc all show 0 - and don’t change even after I have cycled for a while.
I don’t think it’s a power problem but are thereany other solutions? Thank you!
hi all. I just went through this today. I tried to do my first ride and was getting no metrics on the screen. I got through to Support and he had me first power down the monitor so that it was off. Second they unplugged the unit from the wall. Third, I held the volume up and power button together for 30 seconds to discharge any electricity in the unit. Finally, I plugged it back in and powered it back up. He asked me to look underneath the seat in the area next to the fly wheel to see if there was a red light that was on or blinking. It was not. However when I started my first class the red light started to blink and everything was working. It has worked since then.

I asked what caused this and he said it is electrical buildup in the system that prevents the monitor from correctly reading outputs. You need to discharge the electricity. If you leave it plugged in all the time it is more likely to happen. If you want to clear it you just do what I said and it will clear it out. I don’t know how often it will happen but mine has been working for the last two hours with no issues.
 

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hi all. I just went through this today. I tried to do my first ride and was getting no metrics on the screen. I got through to Support and he had me first power down the monitor so that it was off. Second they unplugged the unit from the wall. Third, I held the volume up and power button together for 30 seconds to discharge any electricity in the unit. Finally, I plugged it back in and powered it back up. He asked me to look underneath the seat in the area next to the fly wheel to see if there was a red light that was on or blinking. It was not. However when I started my first class the red light started to blink and everything was working. It has worked since then.

I asked what caused this and he said it is electrical buildup in the system that prevents the monitor from correctly reading outputs. You need to discharge the electricity. If you leave it plugged in all the time it is more likely to happen. If you want to clear it you just do what I said and it will clear it out. I don’t know how often it will happen but mine has been working for the last two hours with no issues.
This happened to us the last few days and your discharge process worked for us. Thanks! Hoping that's all it is and that it won't keep happening.
 

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I've seen this and usually it seems resolvable. Two things I would try 1) make sure the part where the wires plug into the tablet are secure and 2) power down the tablet and restart it again. If neither of those two does the trick I would start a chat with Peloton support.
I tried both the above, did a factory reset, then turned the bike off and on. It worked, although I lost data.
 

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“ first power down the monitor so that it was off. Second they unplugged the unit from the wall. Third, I held the volume up and power button together for 30 seconds to discharge any electricity in the unit. Finally, I plugged it back in and powered it back up. “

I had the same issues that many of you had on here and this one worked like a charm. I had contacted customer support and then had me do the plugs on the screen stuff, but they did not help.
 

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Does this look like the same problem?

Checked all the connections and the internal ones are fine. I found a forum mentioning how poor the construction on the circuit board was for this jack (2 solder points and nothing else) which is asinine.





I had this issue on and off for over a year. Would have to take the plug out and put it back in to get it to work. It finally gave out last week and the entire jack into which the plug sits just dislodged when I was plugging it back in. Now that my bike is over a year old they won't fix it. Since I have to buy a new screen at $400 I decided to take the back off and see if I could put the jack back in place. Turns out the jack into which the cadence/resistance cord plugs is soldered onto the video board and must have been loose and finally gave way. The jack was soldered in 4 points with two tiny plastic pins. When I took of the back the jack was dislodged from it's solders and the pins had broken. The solders and pins are tiny, especially when compared to the cable which appears too stiff and I can see why the whole thing got loose and snapped off. I would have Peloton check that out or replace the video screen or board before the jack dislodges. Your experience sounds exactly like mine. Now trying to see if they can sell me just the video board. Seems crazy to have to replace the whole screen and spend $400. View attachment 79
 

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We bought our peloton used and had this same issue, so I used a flashlight to see if the data port was visible since the cord seemed loose and didn't seem to "click" into place the same way a set of headphones "clicks" into place when plugging into the side of the monitor. I could see the motherboard through the data port hole which means the internal data port was most likely missing, and when I removed the monitor from the bike mount I could hear the data port rolling around free inside of the monitor. I took it to a solder technician at CPR where they glued the port back into place and soldered it. The cost was about $58 after taxes which was wayyyyy cheaper than buying a new $400 monitor which peloton support recommended and said it was our "only option".
Have same issues and having difficulty finding someone familiar with this to repair. Who and where is CPR
Thank you
 
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