[Corey]

My dog chewed my brand new power cable before I even got to try it out, anyone know where to get a new one?

 

[etz]

Which half of the power cord got chewed….the one from the wall to the square power brick, or the half from the brick to the bike+ ?

 

[ftrider]

Hey @Corey

Have you reached out to Peloton support about getting a replacement? I believe the specs are AC ADAPTER MODEL: ATS050T-P/A121 INPUT: 100-240V ~50-60Hz 1.2A MAX. OUTPUT: 12V ... 4.2A.

Running some or all those specs in Amazon should bring up compatible options if you can't find the official one.

 

[Corey]

Which half of the power cord got chewed….the one from the wall to the square power brick, or the half from the brick to the bike+ ?

From the brick to the bike

 

[Pilawyer]

My dog chewed my brand new power cable before I even got to try it out, anyone know where to get a new one?

The local animal shelter is best.

 

[AJG56]

Don’t get it from any other place then direct from Peloton. ! Your warranty will be in jeopardy if there is any issues later with the Transformers Voltage.

 

[etz]

Oh, I see that end is not removable from the brick the way the other half is.

suggest you call peloton and see if they can swap a brick for you. As others have said, you could try to find another adapter & cable out there that has similar power output and cable ends, but I’m sure that would not go over well if you ever had a warranty issue

 

[jazzbea]

My dog chewed my brand new power cable before I even got to try it out, anyone know where to get a new one?

How did you resolve this issue?

 

[Corey]

Peloton is sending out a new power cord and we are teaching the puppy she did a bad thing 😁

 

[jazzbea]

Peloton is sending out a new power cord and we are teaching the puppy she did a bad thing 😁

So happy for you! Puppies will do naughty things sometimes.

 

[AJG56]

👍

 

[PelotonRegretter]

How were you able to get them to provide a new cable?! Did you have to pay the $43? I JUST got off the phone, AND online chat with them. (Long story short, the phone tech literally hung up on me when I said, "FORTY DOLLARS?! I can find that cheaper on Amazon!")

The customer service was adamant: power supplies are not covered under "limited warranty" and the cost is $20, plus shipping, plus tax....$43. I told them they would recoup the cost with ONE MONTH of me using the bike. No dice. I know plan on canceling the membership and either selling bike or hacking the screen. Yes, I'm THAT petty.