Oh, I see that end is not removable from the brick the way the other half is.
suggest you call peloton and see if they can swap a brick for you. As others have said, you could try to find another adapter & cable out there that has similar power output and cable ends, but I’m sure that would not go over well if you ever had a warranty issue
How were you able to get them to provide a new cable?! Did you have to pay the $43? I JUST got off the phone, AND online chat with them. (Long story short, the phone tech literally hung up on me when I said, "FORTY DOLLARS?! I can find that cheaper on Amazon!")
The customer service was adamant: power supplies are not covered under "limited warranty" and the cost is $20, plus shipping, plus tax....$43. I told them they would recoup the cost with ONE MONTH of me using the bike. No dice. I know plan on canceling the membership and either selling bike or hacking the screen. Yes, I'm THAT petty.
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