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Got the new bike last week and was working perfect. At the weekend the cadence just zeroed out.
After chatting with support, they said it was a sensor issue and going to send out a new one Jan 13.
Today I had a look under the hood and it looks like the wire from the flywheel that connects is loose/unconnected (See attached pic).
This is likely the reason the light from the wheel is no longer turning on when the bike gets power.
Has anyone else had a similar issue on the new bike or know how to connect this TINY 3 prong wire?
Thanks!
After chatting with support, they said it was a sensor issue and going to send out a new one Jan 13.
Today I had a look under the hood and it looks like the wire from the flywheel that connects is loose/unconnected (See attached pic).
This is likely the reason the light from the wheel is no longer turning on when the bike gets power.
Has anyone else had a similar issue on the new bike or know how to connect this TINY 3 prong wire?
Thanks!
