Power port replacement
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The same thing happened to me. Does the plug still work? I ended up gluing the part back together and added a little electrical tape. It's a very delicate piece but if you still have power it can be saved.
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I found this part online and it looks comparable to the Peloton power port.
I advise people to try this piece and a little soldering. Would be good to know if it's a good fit.
Amazon.com: QTEATAK 10Pack 5.5MM x 2.5MM DC Male Power Plug Solder Power Jack Adapter Connector and 10Pack DC Female 3Pin Panel PCB Mount Connector Dustproof Plug with Waterproof Caps : Electronics
Amazon.com: QTEATAK 10Pack 5.5MM x 2.5MM DC Male Power Plug Solder Power Jack Adapter Connector and 10Pack DC Female 3Pin Panel PCB Mount Connector Dustproof Plug with Waterproof Caps : Electronics
www.amazon.com
I advise people to try this piece and a little soldering. Would be good to know if it's a good fit.
I too have damaged the same part how did you access the jack because I cannot got the wire out to replace the partI found this part online and it looks comparable to the Peloton power port.
Amazon.com: QTEATAK 10Pack 5.5MM x 2.5MM DC Male Power Plug Solder Power Jack Adapter Connector and 10Pack DC Female 3Pin Panel PCB Mount Connector Dustproof Plug with Waterproof Caps : Electronics
Amazon.com: QTEATAK 10Pack 5.5MM x 2.5MM DC Male Power Plug Solder Power Jack Adapter Connector and 10Pack DC Female 3Pin Panel PCB Mount Connector Dustproof Plug with Waterproof Caps : Electronicswww.amazon.com
I advise people to try this piece and a little soldering. Would be good to know if it's a good fit.
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148 Posts
Here is the link to the video to show you how to access the wires and power port. the password is peloton
Thank you. I do have a question what is the replacement part that you change called so that I can order one
thanks
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The video is very helpful but where can we order that part to replace. My power port broke and I can't find the replacement anywhere.
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Did you find where can we order that part to replace. My power port broke and I can't find the replacement anywhere.
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148 Posts
Hi,
Sorry for the delay as I was away in FL for two weeks. The replacement part from Peloton is called "Bike-DC Jack Assembly" with a list price of $1.50 but a shipping charge of $12.95. Contact support and tell them that's the part you need.
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Who is thinking about a class action lawsuit over this DC power jack defect? It’s been 4 days since my 6 month old bike lost power and this $1.95 part still has not been shipped yet. Why am I paying for a $1500
Bike when I could have bought a nice $800 bike and used the $12.99 app. No, I’m still being charged $43 this month for membership when I can only use the bike manually by plugging cord into tablet.
Bike when I could have bought a nice $800 bike and used the $12.99 app. No, I’m still being charged $43 this month for membership when I can only use the bike manually by plugging cord into tablet.
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4 days. Are you kidding me? People wait MONTHS to get repairs. Class action suits are over problems hundreds or owners file. Not one or two. Simply email the CEO and tell him your story. [email protected]. Keep in mind that improved customer satisfaction seems to be of no concern at this time.
Thanks for positing this. Mine had been jittery for a couple of months and finally stopped working a couple of days ago. I took off the bottom piece (6mm allen wrench for the 4 bolts) and sure enough the DC Jack Assembly was broken off. Pretty annoying since it's out of warranty but not that old and I haven't moved the bike ever. I called customer service today. They initially said I had to have a customer service technician come out to fix it and were going to charge me $114. I pushed back since it's such a simple fix (thanks for the video!). They're still charging me $1.50 plus $12.95 for shipping (should be here by next week) but will be giving me a one month credit for the inconvenience. This is a design flaw and should have a product recall.
What is the size of the nut inside that needs to be removed? metric also?
What is the size of the nut inside that needs to be removed? metric also?
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148 Posts
Sorry. I don’t know. But that’s the price I’ve heard for the part plus shipping Easy fix
The DC Jack Assembly arrived. The nut is 15mm (need to hold the black plastic piece firm when removing the nut). The male/female pieces need a bit of a pull to come apart but it works. Swapped out the assembly. The bike works again. Easy and cheap fix.Thanks again!
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148 Posts
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Just ordered this part from support (she was very hesitant to order and insisted on sending a technician out) Part is $26. Our bike has never been moved this is definitely a flaw with the bike!
Hoping this will work but at least the bike still works with some electrical tape.
Hoping this will work but at least the bike still works with some electrical tape.
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