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The same thing happened to me. Does the plug still work? I ended up gluing the part back together and added a little electrical tape. It's a very delicate piece but if you still have power it can be saved.
 

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I found this part online and it looks comparable to the Peloton power port.


I advise people to try this piece and a little soldering. Would be good to know if it's a good fit.


while moving my cycle, the rubber gasket broke and the DC receptacle came out of place. Looking to get a replacement. Can anyone help?
 

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I found this part online and it looks comparable to the Peloton power port.


I advise people to try this piece and a little soldering. Would be good to know if it's a good fit.
I too have damaged the same part how did you access the jack because I cannot got the wire out to replace the part
 

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Did you find where can we order that part to replace. My power port broke and I can't find the replacement anywhere.
Hi,

Sorry for the delay as I was away in FL for two weeks. The replacement part from Peloton is called "Bike-DC Jack Assembly" with a list price of $1.50 but a shipping charge of $12.95. Contact support and tell them that's the part you need.
 

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Who is thinking about a class action lawsuit over this DC power jack defect? It’s been 4 days since my 6 month old bike lost power and this $1.95 part still has not been shipped yet. Why am I paying for a $1500
Bike when I could have bought a nice $800 bike and used the $12.99 app. No, I’m still being charged $43 this month for membership when I can only use the bike manually by plugging cord into tablet.
 

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4 days. Are you kidding me? People wait MONTHS to get repairs. Class action suits are over problems hundreds or owners file. Not one or two. Simply email the CEO and tell him your story. [email protected]. Keep in mind that improved customer satisfaction seems to be of no concern at this time.
 

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Thanks for positing this. Mine had been jittery for a couple of months and finally stopped working a couple of days ago. I took off the bottom piece (6mm allen wrench for the 4 bolts) and sure enough the DC Jack Assembly was broken off. Pretty annoying since it's out of warranty but not that old and I haven't moved the bike ever. I called customer service today. They initially said I had to have a customer service technician come out to fix it and were going to charge me $114. I pushed back since it's such a simple fix (thanks for the video!). They're still charging me $1.50 plus $12.95 for shipping (should be here by next week) but will be giving me a one month credit for the inconvenience. This is a design flaw and should have a product recall.

What is the size of the nut inside that needs to be removed? metric also?
 

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Sorry. I don’t know. But that’s the price I’ve heard for the part
The DC Jack Assembly arrived. The nut is 15mm (need to hold the black plastic piece firm when removing the nut). The male/female pieces need a bit of a pull to come apart but it works. Swapped out the assembly. The bike works again. Easy and cheap fix.Thanks again!
 

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The DC Jack Assembly arrived. The nut is 15mm (need to hold the black plastic piece firm when removing the nut). The male/female pieces need a bit of a pull to come apart but it works. Swapped out the assembly. The bike works again. Easy and cheap fix.Thanks again!
Awesome. Thanks for the info. Simple fix for sure.
 
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