Thanks for positing this. Mine had been jittery for a couple of months and finally stopped working a couple of days ago. I took off the bottom piece (6mm allen wrench for the 4 bolts) and sure enough the DC Jack Assembly was broken off. Pretty annoying since it's out of warranty but not that old and I haven't moved the bike ever. I called customer service today. They initially said I had to have a customer service technician come out to fix it and were going to charge me $114. I pushed back since it's such a simple fix (thanks for the video!). They're still charging me $1.50 plus $12.95 for shipping (should be here by next week) but will be giving me a one month credit for the inconvenience. This is a design flaw and should have a product recall.
What is the size of the nut inside that needs to be removed? metric also?
What is the size of the nut inside that needs to be removed? metric also?
