I am having the exact same issue. 34 rides in and this is already happening? Has Peloton responded to your complaint? I was just notified that my complaint was “forwarded” to the proper group. Not sure what to do here as we are spending $2k+ on a piece of exercise equipment that is malfunctioning. Pretty remarkable they expect us to replace the crank arm/pedals. Wondering if competitors in this space are having same quality issues?
Screeching noise coming from crank arms (new bike)
Hi, I am about 25 rides into my bike and it has developed a screeching noise that I have identified as coming from the crank arms. Here's a video of the sound:
I know it is coming from the crank arms because I have removed the pedals and was able to replicate the sound by pulling outward on the right crank arm. The bike doesn't even have to be pedaled for it to make the noise - all I have to do is pull the crank arm out and it makes a screeching sound. This makes for a very annoying ride. I have talked to Peloton support, but they are sending me new pedals first, even though I have ruled out the pedals as the problem. My bike is as level as I can get it, and I do ride it pretty hard, so it is impossible to stop all side to side motion. Has anyone had experience with this issue before? I would like to solve this myself rather than having a technician come into my home, but I also don't want to void the warranty. Thanks.
I know it is coming from the crank arms because I have removed the pedals and was able to replicate the sound by pulling outward on the right crank arm. The bike doesn't even have to be pedaled for it to make the noise - all I have to do is pull the crank arm out and it makes a screeching sound. This makes for a very annoying ride. I have talked to Peloton support, but they are sending me new pedals first, even though I have ruled out the pedals as the problem. My bike is as level as I can get it, and I do ride it pretty hard, so it is impossible to stop all side to side motion. Has anyone had experience with this issue before? I would like to solve this myself rather than having a technician come into my home, but I also don't want to void the warranty. Thanks.
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Sorry you’re having the same problem. Right now I am having pedals sent to me but I don’t think that’s the issue. Yesterday I was able to fix it, at least temporarily, but I hope it will last. I do think the issue I am having is related to the stability of the bike.
So here is what I did. The noise on my bike was coming from the right side, and after some inspection I realized that the right side of the bike was slightly higher than the left. So I reversed it and made the left side of the bike taller than the right and rode it for an easy 15 minute ride. No noise. Then I raised the right side back up to be even with the left, and did another 15 minute ride. I went hard, in and out of the saddle, and no noise. So my advice would be to play around the feet. Make it noticeably uneven with the left side much higher, then bring up the right. Also, make it so the middle feet are barely touching or barely off the ground, and make sure you are on a flat hard surface. I hope this works for you!
So here is what I did. The noise on my bike was coming from the right side, and after some inspection I realized that the right side of the bike was slightly higher than the left. So I reversed it and made the left side of the bike taller than the right and rode it for an easy 15 minute ride. No noise. Then I raised the right side back up to be even with the left, and did another 15 minute ride. I went hard, in and out of the saddle, and no noise. So my advice would be to play around the feet. Make it noticeably uneven with the left side much higher, then bring up the right. Also, make it so the middle feet are barely touching or barely off the ground, and make sure you are on a flat hard surface. I hope this works for you!
Did you ever get this fixed?Hi, I am about 25 rides into my bike and it has developed a screeching noise that I have identified as coming from the crank arms. Here's a video of the sound:
I know it is coming from the crank arms because I have removed the pedals and was able to replicate the sound by pulling outward on the right crank arm. The bike doesn't even have to be pedaled for it to make the noise - all I have to do is pull the crank arm out and it makes a screeching sound. This makes for a very annoying ride. I have talked to Peloton support, but they are sending me new pedals first, even though I have ruled out the pedals as the problem. My bike is as level as I can get it, and I do ride it pretty hard, so it is impossible to stop all side to side motion. Has anyone had experience with this issue before? I would like to solve this myself rather than having a technician come into my home, but I also don't want to void the warranty. Thanks.
Yes, I fixed it by leveling the bike. I had previously thought the bike was level, but I was using my monitor as a guide and it was the monitor that was actually not level with the bike. So I loosened the monitor, straightened it out, tightened it back, then adjust the bikes feet and the noise went away. I have done about 10 more rides with no issues.Did you ever get this fixed?
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