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I wanted to express my utter dissatisfaction and disappointment for how Peloton is handling the service of my new bike. We’ve had to wait like so many (10-12 weeks) to just receive a bike. After having it and using it daily for over a month we received a system error code: X01TPZ001. After many follow ups with tech support they said they had to replace the bike completely - not to our fault. I was expecting a bit of wait for a replacement but they stated that they will replace it on January 5th of 2021 - nothing sooner. (n):mad: . I have called multiple times to speak to someone that can help this process because that is just beyond ridiculous - got hung up multiple times and also was told they don’t have a supervisor available on a Thursday at 9 AM PST. What???!!!!!!!!

You put me to the back of the line after spending over 3k and a warranty for what?

Peloton - I get hyper growth but not having a strategy to service existing customers for service replacements is basic supply chain logistics. You’re going to leave your loyal customers behind.

Any follow up would be a complete shock. Been on the phone waiting to talk to another person and been on hold for 30 mins. :mad:
 

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I placed an order mid december and have a mid March delivery date . Given all of the complaints I have read here and on the bbb site ( all 1,030 related to delayed delivery) I am now wondering if I am crazy to wait another month for a bike that is likely not to come
 

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I wanted to express my utter dissatisfaction and disappointment for how Peloton is handling the service of my new bike. We’ve had to wait like so many (10-12 weeks) to just receive a bike. After having it and using it daily for over a month we received a system error code: X01TPZ001. After many follow ups with tech support they said they had to replace the bike completely - not to our fault. I was expecting a bit of wait for a replacement but they stated that they will replace it on January 5th of 2021 - nothing sooner. (n):mad: . I have called multiple times to speak to someone that can help this process because that is just beyond ridiculous - got hung up multiple times and also was told they don’t have a supervisor available on a Thursday at 9 AM PST. What???!!!!!!!!

You put me to the back of the line after spending over 3k and a warranty for what?

Peloton - I get hyper growth but not having a strategy to service existing customers for service replacements is basic supply chain logistics. You’re going to leave your loyal customers behind.

Any follow up would be a complete shock. Been on the phone waiting to talk to another person and been on hold for 30 mins. :mad:
Literally got my bike + today, error code immediately. Already have waited 8 weeks for it and customer service says they need to replace the bike. Soonest available appointment is May 3rd! I’m so furious. This is the worst customer service I have ever had from anyone in my life.
How can you deliver a faulty product then make someone wait another 2 months to fix it?!
 

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Literally got my bike + today, error code immediately. Already have waited 8 weeks for it and customer service says they need to replace the bike. Soonest available appointment is May 3rd! I’m so furious. This is the worst customer service I have ever had from anyone in my life.
How can you deliver a faulty product then make someone wait another 2 months to fix it?!
That is nuts - so sorry that happened to you ! I too have not experienced a worse customer experience in my life . i understood pandemic and waiting and all of that but now they are just leaving their older orders and loyal customers behind and what’s worse they don’t care . Peleton is all about new orders and the face they present to the stock holders - there are real issues there and you can’t get real help from them - sorry to sound so bitter but after 4 months and no firm delivery date - I’m angry like you - I feel your pain and unfortunately I have NO suggestions regarding how to get someone at that company to resolve a problem
 
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