I placed an order mid december and have a mid March delivery date . Given all of the complaints I have read here and on the bbb site ( all 1,030 related to delayed delivery) I am now wondering if I am crazy to wait another month for a bike that is likely not to come
Terrible service - system error code - next replacement ship date 01/05/2021?!?!!?
I wanted to express my utter dissatisfaction and disappointment for how Peloton is handling the service of my new bike. We’ve had to wait like so many (10-12 weeks) to just receive a bike. After having it and using it daily for over a month we received a system error code: X01TPZ001. After many follow ups with tech support they said they had to replace the bike completely - not to our fault. I was expecting a bit of wait for a replacement but they stated that they will replace it on January 5th of 2021 - nothing sooner. 
. I have called multiple times to speak to someone that can help this process because that is just beyond ridiculous - got hung up multiple times and also was told they don’t have a supervisor available on a Thursday at 9 AM PST. What???!!!!!!!!
You put me to the back of the line after spending over 3k and a warranty for what?
Peloton - I get hyper growth but not having a strategy to service existing customers for service replacements is basic supply chain logistics. You’re going to leave your loyal customers behind.
Any follow up would be a complete shock. Been on the phone waiting to talk to another person and been on hold for 30 mins.
. I have called multiple times to speak to someone that can help this process because that is just beyond ridiculous - got hung up multiple times and also was told they don’t have a supervisor available on a Thursday at 9 AM PST. What???!!!!!!!!You put me to the back of the line after spending over 3k and a warranty for what?
Peloton - I get hyper growth but not having a strategy to service existing customers for service replacements is basic supply chain logistics. You’re going to leave your loyal customers behind.
Any follow up would be a complete shock. Been on the phone waiting to talk to another person and been on hold for 30 mins.
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Literally got my bike + today, error code immediately. Already have waited 8 weeks for it and customer service says they need to replace the bike. Soonest available appointment is May 3rd! I’m so furious. This is the worst customer service I have ever had from anyone in my life.I wanted to express my utter dissatisfaction and disappointment for how Peloton is handling the service of my new bike. We’ve had to wait like so many (10-12 weeks) to just receive a bike. After having it and using it daily for over a month we received a system error code: X01TPZ001. After many follow ups with tech support they said they had to replace the bike completely - not to our fault. I was expecting a bit of wait for a replacement but they stated that they will replace it on January 5th of 2021 - nothing sooner.
You put me to the back of the line after spending over 3k and a warranty for what?
Peloton - I get hyper growth but not having a strategy to service existing customers for service replacements is basic supply chain logistics. You’re going to leave your loyal customers behind.
Any follow up would be a complete shock. Been on the phone waiting to talk to another person and been on hold for 30 mins.
How can you deliver a faulty product then make someone wait another 2 months to fix it?!
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