I wanted to express my utter dissatisfaction and disappointment for how Peloton is handling the service of my new bike. We’ve had to wait like so many (10-12 weeks) to just receive a bike. After having it and using it daily for over a month we received a system error code: X01TPZ001. After many follow ups with tech support they said they had to replace the bike completely - not to our fault. I was expecting a bit of wait for a replacement but they stated that they will replace it on January 5th of 2021 - nothing sooner.
. I have called multiple times to speak to someone that can help this process because that is just beyond ridiculous - got hung up multiple times and also was told they don’t have a supervisor available on a Thursday at 9 AM PST. What???!!!!!!!!
You put me to the back of the line after spending over 3k and a warranty for what?
Peloton - I get hyper growth but not having a strategy to service existing customers for service replacements is basic supply chain logistics. You’re going to leave your loyal customers behind.
Any follow up would be a complete shock. Been on the phone waiting to talk to another person and been on hold for 30 mins.