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2 Posts
I wanted to express my utter dissatisfaction and disappointment for how Peloton is handling the service of my new bike. We’ve had to wait like so many (10-12 weeks) to just receive a bike. After having it and using it daily for over a month we received a system error code: X01TPZ001. After many follow ups with tech support they said they had to replace the bike completely - not to our fault. I was expecting a bit of wait for a replacement but they stated that they will replace it on January 5th of 2021 - nothing sooner. 
. I have called multiple times to speak to someone that can help this process because that is just beyond ridiculous - got hung up multiple times and also was told they don’t have a supervisor available on a Thursday at 9 AM PST. What???!!!!!!!!
You put me to the back of the line after spending over 3k and a warranty for what?
Peloton - I get hyper growth but not having a strategy to service existing customers for service replacements is basic supply chain logistics. You’re going to leave your loyal customers behind.
Any follow up would be a complete shock. Been on the phone waiting to talk to another person and been on hold for 30 mins.
You put me to the back of the line after spending over 3k and a warranty for what?
Peloton - I get hyper growth but not having a strategy to service existing customers for service replacements is basic supply chain logistics. You’re going to leave your loyal customers behind.
Any follow up would be a complete shock. Been on the phone waiting to talk to another person and been on hold for 30 mins.