[Emsteg10]

I actually am a lawyer. When you purchase from Peloton, you waive your right to a class action. It’s obviously not bullet proof (see tread claims) but difficult to win, takes forever and your lawyer will take a huge chunk of any earnings (class action lawyers are typically paid a percentage of the settlement). You have to have a pretty decent number of parties willing to join you, too. I would happily join, but at the end of the day, it just wasn’t worth my time to think about it further, so I paid the money to just move on - believe me I threatened them with lots of legal action. It’s absolutely absurd and they’re clearly lying (I have never seen so many software updates that we have no control over), but I just moved on from the stress because I was so pissed it was ruining my month.

Hi. Wondering if you ever contacted a lawyer? I have been having the same issues since w my screen since my bike was just over a year old (hence out of warranty). I absolutely refuse to pay for a new screen. I have been in contact w peloton customer service multiple times but they will not replace the screen since it is their policy. I am interested in starting a class action suit and considering their recent legal woes, this is clearly not the elite brand they claim to be.

Hi. Wondering if you ever contacted a lawyer? I have been having the same issues since w my screen since my bike was just over a year old (hence out of warranty). I absolutely refuse to pay for a new screen. I have been in contact w peloton customer service multiple times but they will not replace the screen since it is their policy. I am interested in starting a class action suit and considering their recent legal woes, this is clearly not the elite brand they claim to be.

 

[Mike the bike]

Has anyone had issues with their touch screen after running an update? I got on today to ride and everything was working fine. I got prompted to run an update the suddenly my touch screen wasn’t working anymore. I got my bike June 2019 so I am out of warranty. After an hour on the phone (rebooting and factory restoring) Peloton is telling me I have to pay $400 to replace the screen.

Hey - my screen when blank then started oscillating between white and black - I tried the factory reset and it worked - might solve some issues here

Please follow the steps below to perform a factory reset:

1. Turn the touchscreen off by holding down the power button and selecting “Shut Down”.
2. Hold down the volume up button on the touchscreen and the power button at the same time.
3. The touchscreen will power on and the Peloton logo will appear after a couple of seconds.
4. A menu will appear to the left of the Peloton logo, with “Select Boot Mode” and the options “Recovery Mode” “Fastboot Mode” and “Normal Boot”.
5. Use the volume up to navigate and the volume down to select. Navigate using the up volume key to “Recovery” and use the down button to select it.
6. You will see a screen with text that says "No command." From this screen, hold the power button, tap the volume up button, then release the power button. This will allow access to the advanced system recovery menu.
7. Use the volume buttons to navigate to “Wipe All User Data / Factory Reset” and use the power button to select it.
8. Confirm by selecting “Yes --Delete All User Data. Once the data has been wiped, select “Reboot System Now.”

The screen will reboot to the Peloton logo followed by the normal activation sequence.

You have to set your bike up again but you don't lose your ride data

 

[Emsteg10]

I think we’re probably having a different issue than you are. My screen for example never went blank. It simply stopped responding to all touch. I did the factory reset with customer service at least 10x and with two different reps. Glad yours is working though!

 

[Ndiggs]

I think we’re probably having a different issue than you are. My screen for example never went blank. It simply stopped responding to all touch. I did the factory reset with customer service at least 10x and with two different reps. Glad yours is working though!

This just happened to me. The supervisor I spoke with said this an extremely rare issue. Well across a few different forums it seems this issue is pretty common to me. I’d be curious just how many other users this has happened to. Also, I wonder how many people would shell out over $2k if they were told that within 1-3 years their equipment might stop working for no apparent reason and to no fault of their own and then would have to pay another $400 to keep using it? My guess would be little to none. This feels predatory in nature especially since it appears to be a known issue. You would think at some point they would look into the problem and actually try to fix it. But why do that when you can just get people to shell out even more $?!?

 

[Margara]

I am so angry now. It happened to me too. Same issue. What can b done???

 

[nate_tech]

Hi all!

Looking to save some head and heartache here. This fix will help solve the case when your Peloton's touchscreen is unresponsive but still turns on.

My girlfriend ran into the same issue with her Peloton (pltn-rb1vq) having an unresponsive touchscreen (though the screen would still turn on) after running an update. We tried all the tricks listed like factory reset (ran into the "Peloton - Android No Command" issue) and various power cycle tricks, but no luck. 😞 So we thought we were going to have to go through Peloton and buy a replacement screen for $400.

I then realized that the Peloton screen is nothing more than a fancy Android tablet. Android tablets can use a mouse and keyboard!

So I purchased the following from Amazon:

1. UGREEN Micro USB to USB Micro USB 2.0 OTG Cable ($8)
2. Logitech K400 Plus Wireless Living-room Keyboard with Touchpad ($25)

Testing proved that this works!! By plugging the Logitech keyboard/mouse combo into the micro-USB port on the back of the touchscreen using the adaptor cable, you can use the keyboard/mouse combo instead of the touchscreen:

~$35 is better than $400, so I call this a win. 🥳

You will just need to get used to using the keyboard/mouse instead of pressing the touchscreen in front of you.

Hope this helps!

 

[AlohaMatthew]

Has anyone had issues with their touch screen after running an update? I got on today to ride and everything was working fine. I got prompted to run an update the suddenly my touch screen wasn’t working anymore. I got my bike June 2019 so I am out of warranty. After an hour on the phone (rebooting and factory restoring) Peloton is telling me I have to pay $400 to replace the screen.

It’s not the monitor. It has to be the software. I have a 2020 model and am still under an extended warranty. They replaced my monitor with a new one right out of the box. I am connected directly to my router, no wireless, and I still receive the “Welcome to Peloton Downloading Update” screen and it completely freezes. The only thing I can do is turn the monitor off. However my cousin hasn’t had this issue at all. DO NOT buy a new monitor it didn’t help me at all.

 

[AlohaMatthew]

Has anyone had issues with their touch screen after running an update? I got on today to ride and everything was working fine. I got prompted to run an update the suddenly my touch screen wasn’t working anymore. I got my bike June 2019 so I am out of warranty. After an hour on the phone (rebooting and factory restoring) Peloton is telling me I have to pay $400 to replace the screen.

Yes, I’ve had the exact same issue.

 

[Zmy]

Mine just stopped working after installing latest update. I tried restarting it, unplugging it and then did the factory reset. It still will not work. Customer support is currently unavailable (it is after hours), but I will be calling them in the morning. Part of the reason I bought a Peleton was I thought I was getting a reliable product that would last. Hopefully customer service will help me out when I call them.

 

[Tmori7]

It’s not the monitor. It has to be the software. I have a 2020 model and am still under an extended warranty. They replaced my monitor with a new one right out of the box. I am connected directly to my router, no wireless, and I still receive the “Welcome to Peloton Downloading Update” screen and it completely freezes. The only thing I can do is turn the monitor off. However my cousin hasn’t had this issue at all. DO NOT buy a new monitor it didn’t help me at all.

Thank you for this update. I am so angry and frustrated. I like the programs and instructors, but the client service and company's lack of willingness to stand behind the bike and their premium product is so annoying.

 

[Ashbasile]

Hi all!

Looking to save some head and heartache here. This fix will help solve the case when your Peloton's touchscreen is unresponsive but still turns on.

My girlfriend ran into the same issue with her Peloton (pltn-rb1vq) having an unresponsive touchscreen (though the screen would still turn on) after running an update. We tried all the tricks listed like factory reset (ran into the "Peloton - Android No Command" issue) and various power cycle tricks, but no luck. 😞 So we thought we were going to have to go through Peloton and buy a replacement screen for $400.

I then realized that the Peloton screen is nothing more than a fancy Android tablet. Android tablets can use a mouse and keyboard!

So I purchased the following from Amazon:

1. UGREEN Micro USB to USB Micro USB 2.0 OTG Cable ($8)
2. Logitech K400 Plus Wireless Living-room Keyboard with Touchpad ($25)

Testing proved that this works!! By plugging the Logitech keyboard/mouse combo into the micro-USB port on the back of the touchscreen using the adaptor cable, you can use the keyboard/mouse combo instead of the touchscreen:

View attachment 225
View attachment 224
View attachment 223

~$35 is better than $400, so I call this a win. 🥳

You will just need to get used to using the keyboard/mouse instead of pressing the touchscreen in front of you.

Hope this helps!
[/QUOTE]

THIS WORKED PERFECTLY!!!! THANK YOU!

 

[PedalStomper]

My bike is just under a year old and so far I have thankfully not come across this issue. I feel sorry for all of you who had to deal with this and the inadequate support from Peloton.
For those of you who ended up buying a replacement monitor (refurbished or new), did that replacement come with its own warranty?

 

[PissedoffPeloton]

Just had the same issue. If anyone starts a class action, we are in. Total bull. 3hrs on tech support to fix the no wifi, then touchscreen unresponsiveness, then the reset resulted in the machine now getting stuck in boot mode. They clearly caused this with their updates. My wife was riding it at the time, it simply disconnected from wifi and wouldn't respond to touches. The screen doesn't go anywhere, highly unlikely for all of us to have them break around the same time for no explainable reason.

Just had to drop $400 on a new screen. They tried to sell me on a technician installing for another $100 too. I said, "to plug in two wires and one bolt? I think I got this."

They suck. Royally.

 

[carl_nz]

I just experienced the same issue - bike is two years old, less than 200 rides. I get the whole warranty thing and am absolutely flawed that they won't stand behind their product given this is obviously a known issue. Debating whether to cash out at this stage and sell the bike.

 

[Cyclinglawyer17]

It’s not the monitor. It has to be the software. I have a 2020 model and am still under an extended warranty. They replaced my monitor with a new one right out of the box. I am connected directly to my router, no wireless, and I still receive the “Welcome to Peloton Downloading Update” screen and it completely freezes. The only thing I can do is turn the monitor off. However my cousin hasn’t had this issue at all. DO NOT buy a new monitor it didn’t help me at all.

I just had the same issue and was ready to look into legal remedies as well. On my 4th attempt with tech support, I was finally told that I would have to replace the touchscreen. I’m not sure whether I got a very kind tech, or they can’t afford more bad PR, but I was told they would waive the cost of replacement. We will see if that helps once I get my replacement. My bike was just purchased last year, but my warranty expired a few months ago. Not sure if that helped my case.

 

[Cyclinglawyer17]

My bike is just under a year old and so far I have thankfully not come across this issue. I feel sorry for all of you who had to deal with this and the inadequate support from Peloton.
For those of you who ended up buying a replacement monitor (refurbished or new), did that replacement come with its own warranty?

I was told that I’d have to talk to sales to get the extended warranty. I have not yet done that.

 

[sampster351]

Hi all, I just experienced this issue late last week and somehow resolved it for myself. I posted in the other thread with my steps: Unresponsive Screen Issue

Fingers crossed these are helpful for someone else!

 

[Omalley09]

I just had the same issue after an update on 10/16/22. Awaiting email from peloton. Will update thread when I receive it.

 

[bpincus]

Has anyone had issues with their touch screen after running an update? I got on today to ride and everything was working fine. I got prompted to run an update the suddenly my touch screen wasn’t working anymore. I got my bike June 2019 so I am out of warranty. After an hour on the phone (rebooting and factory restoring) Peloton is telling me I have to pay $400 to replace the screen.

having exact issue My wife is on phone with them If this is a legit issue I am able to pursue a class action They offered to only charge us $325 rather than $400 My wife told them that i can pursue a class action

Has anyone had issues with their touch screen after running an update? I got on today to ride and everything was working fine. I got prompted to run an update the suddenly my touch screen wasn’t working anymore. I got my bike June 2019 so I am out of warranty. After an hour on the phone (rebooting and factory restoring) Peloton is telling me I have to pay $400 to replace the screen.

YES right now We are negotiating since we are out of warranty. I will be researching to see if this is widespread and if so I will be contacting my associate who is a class action attorney.

 

[dmoat7]

Happened to us too. Received an automatic update this morning and as soon as if finished no response from the touch screen. Did the chat help, walked through factory reset, told I needed to buy a new screen. How are they allowed to run this scam on so many people?