Out of the box error. Starts to install the firmware update and stops at 4%. The machine clicks a couple of times and the light blink 5 times. Has anyone else had this issue. Tech wont be onsite for weeks!!
[/QUOTE]Hey thanks for the info. In my case I do see visually that the wire was pinched and therefore became exposed. Was that your case too and it still didn’t work with new handrails?
QUOTE="adammiron, post: 5096, member: 4078"]
Not sure what’s in them but in my experience swapping the rails only works half of the time. When I had swapped in new hand rails due to the 4% error it didn’t change a thing. It wasn’t until I had the whole tread replaced that it fixed the problem. Good luck. Tread carefully.
I just wanted to say thank you! I finally decided to sit down and try again with contacting Peloton about this issue. While I am still not happy with having to pay anything at all to fix this, I was able to get the special promotion pricing ($250) vs paying the $1000 I was told originally. You have to push a little harder to get them to check up on this deal. Delivery of a new base should be in a week and a half. Here’s to hoping it will be enough to fix it.Your support person is misinformed. There is a special program for people who have had treads and experienced this problem. Without going into details, they are offering a special price of $250 for Tread base replacement due to this "problem" with the control board. Mention this to the support agent as it's in their email. If they don't believe you, escalate to a manager and if they don't believe you, ping me here.